bitnamic Connect

bitnamic Connect is a digital solution that aims to streamline service and maintenance processes in the era of Industry 4.0. According to the vendor, this product caters to companies of different sizes, ranging from small and medium-sized enterprises (SMEs) to large corporations. Professionals in various industries, including service technicians, field service engineers, maintenance managers, industrial manufacturers, and plant operators, can leverage bitnamic Connect to digitize their operations, enhance collaboration, and optimize maintenance practices.

Key Features

Remote Maintenance: bitnamic Connect facilitates remote troubleshooting and problem-solving by connecting on-site technicians with external experts through an interactive video conference.

Instant Messenger: This solution offers a secure and GDPR-compliant instant messaging platform specifically designed for industrial use, allowing technicians and experts to exchange messages and media asynchronously.

3D Manager: bitnamic Connect enables technicians to visualize and interactively explore complex 3D models of machine parts, components, and assemblies, enhancing their understanding and explanation of maintenance procedures.

Smart Glasses: This solution supports the use of augmented reality (AR) smart glasses for hands-free maintenance and troubleshooting, providing real-time visual guidance and instructions directly in the technician's field of view.

Interfaces: bitnamic Connect offers flexible integration options to connect with existing corporate IT systems, networks, and enterprise applications, ensuring seamless data exchange and secure access.

Step-by-step Instructions: Technicians can create detailed and visual step-by-step instructions for maintenance and repair procedures, facilitating standardized workflows and efficient troubleshooting.

Augmented Reality Assistance: bitnamic Connect utilizes augmented reality technology to provide real-time assistance to field service technicians, overlaying step-by-step instructions, 3D models, and contextual information on their field of view.

Remote Collaboration: Technicians can collaborate remotely with experts or colleagues in real-time using bitnamic Connect, sharing live video feed, exchanging messages, and receiving guidance without the need for on-site visits.

Digital Documentation and Knowledge Base: bitnamic Connect allows technicians to access digital documentation, such as manuals, schematics, and troubleshooting guides, directly through the app, eliminating the need for physical documents.

Asset Management and Tracking: Users can manage and track assets, such as equipment, tools, and spare parts, using bitnamic Connect, reducing time spent searching for resources and improving overall productivity.