Bluepen

SynDojo is a cloud integration portal offered by Bluepen Software that automates workflows between customer support and software product management. Designed for small to medium-sized businesses, SyncDojo integrates popular help desk systems like Zendesk, Freshdesk, Kayako, Salesforce Desk, and Groove with Microsoft Team Services, Team Foundation Server, or Azure DevOps. This versatile solution caters to the needs of customer support teams, software product management teams, IT professionals, help desk managers, and customer service managers across various industries.

Key Features

Agile Assessment: According to Bluepen Software, the product offers an agile assessment feature that evaluates team agility by assessing personnel, financial, and technological resources. It aims to identify hidden agile skills necessary for agile transformation and help businesses meet their objectives in a fast-paced environment.

Digital Business Transformation: SyncDojo enables businesses to utilize OrchardCore CMS and nopCommerce to build and maintain an online business presence. According to the vendor, this feature allows businesses to adapt to the changing small business environment and leverage cloud services for improved mobility and agility.

Azure IoT Research and Discovery: Bluepen Software offers collaboration on research and discovery of IoT solutions through the Azure IoT Research and Discovery feature. Businesses can explore Azure Cloud services for IoT, such as Azure Blob Storage and Azure IoT Hub, to enhance their IoT capabilities.

Do Ticket Analytics: SyncDojo - View & Analyze: The product provides a ticket analytics feature that allows businesses to dive into data and optimize workforce allocation. According to the vendor, users can aggregate data by projects and work item types, and gain insights to inform C-level executives about collaboration performance.

Groove HQ Integration: SyncDojo bridges the gap between Groove and Visual Studio Team Services or Team Foundation Server. According to Bluepen Software, this integration retains all features of Groove while enhancing functionality with TFS integration, enabling improved collaboration and workflow management.

Kayako Integration: The Kayako Integration feature unifies Kayako with TFS through the SyncDojo Cloud Integration Portal. The vendor claims that this integration enables greater collaboration and workflow documentation between customer support and software management, leading to streamlined operations.

Freshdesk Integration: SyncDojo integrates Freshdesk and TFS through the SyncDojo Cloud Integration Portal. According to Bluepen Software, this integration aims to improve support processes and unify functions for better customer service and efficient workflow tracking.

Zendesk Integration: The product combines Zendesk and TFS through the SyncDojo Cloud Integration Portal. According to the vendor, this integration enhances user experience and improves customer support processes by leveraging the power of both platforms.

Desk Integration: SyncDojo integrates Salesforce Desk with Visual Studio Team Services or Team Foundation Server. According to Bluepen Software, this integration provides backlog tracking and workflow documentation for customer service teams, aiming to improve efficiency and customer satisfaction.