Bookboost

Bookboost is a hospitality engagement platform that aims to consolidate and optimize guest data from various sources. According to the vendor, it empowers teams to communicate with customers throughout the guest journey using a modern CRM and a Unified Inbox. The product is designed for hotels and hospitality businesses of different sizes. It is intended to be used by hotel managers, guest relations managers, marketing managers, revenue managers, operations managers, and professionals in the hospitality industry.

Key Features

Multi-Channel CRM: According to the vendor, users can easily design guest journeys, create audiences, and send tailored messages to each guest. They can also schedule and automate campaigns or entire guest journeys to save time.

Unified Inbox: The vendor claims that the Unified Inbox feature allows users to provide quick and accurate responses to every message. It eliminates the need to switch between messaging platforms and ensures that each guest is connected with the right person.

Online Check-in: The vendor states that the Online Check-in feature reduces waiting time and queues at the front desk, leading to increased guest satisfaction and reduced customer effort. It also helps eliminate errors and reduce staff workload.

Guest Feedback: According to the vendor, the Guest Feedback feature enables users to obtain feedback from guests in an easy and effective way. It provides insights into guest preferences and allows users to store feedback in guest profiles for future personalization.

Digital Interactive Guide: The vendor claims that the Digital Interactive Guide feature provides guests with all the necessary information in one place, reducing customer effort and increasing guest satisfaction. Content can be personalized based on guest profiles and preferences.

Operational Efficiency: According to the vendor, the Operational Efficiency feature helps save time and effort for hotel staff. It streamlines check-in processes, reduces response times, improves team collaboration, and minimizes human errors.

Guest Loyalty: The vendor states that the Guest Loyalty feature aims to increase guest satisfaction and engagement. It allows users to personalize campaigns for returning guests and provide a smooth and easy guest experience.

Direct Booking: According to the vendor, the Direct Booking feature helps increase revenue by encouraging direct bookings. It enables users to reach OTA bookers and create personalized campaigns, fostering guest loyalty and reducing dependence on OTAs.

Hotel Marketing: The vendor claims that the Hotel Marketing feature helps create marketing and sales efficiency. Users can increase conversion rates with multi-channel campaigns and engage guests with personalized communication throughout the guest journey.