BoomSonar Suite

BoomSonar Suite is an integrated social media business platform offered by BoomSonar Suite. According to the vendor, this comprehensive suite aims to help brands and agencies leverage social media data to make informed decisions, manage their online presence, engage with customers, and analyze performance. It is designed to cater to companies of all sizes, from small businesses to large enterprises. The product is commonly used by marketing professionals and agencies, social media managers and agencies, public relations professionals and agencies, customer service professionals and agencies, as well as research and development teams in various industries.

Key Features

Social CRM: According to the vendor, BoomSonar Suite integrates social CRM into every aspect of its platform, allowing users to utilize social media as a customer service channel. Users can reply to customers, gather user data, analyze patterns, and potentially increase customer satisfaction.

Leverage Social Data: BoomSonar Suite aims to help users leverage social media data to potentially enhance customer satisfaction, improve customer retention, and foster business growth. The vendor claims that the platform provides deep data filters that allow users to filter results by various criteria such as date, category, sentiment, and more.

Complete Integration: BoomSonar Suite is said to be fully integrated, providing users with CRM data from every module on a single platform. Additionally, the vendor claims that the product offers easy integration with third-party CRM systems.

Smart Algorithm: BoomSonar Suite incorporates a Smart Algorithm that utilizes machine learning-based algorithms to analyze data and provide tailored suggestions and insights for every department in a company. According to the vendor, users have the ability to customize the algorithms to meet their specific needs.

Real-Time Tools: The vendor states that BoomSonar Suite provides real-time tools for agencies to monitor, prevent, and manage crises. Users can reportedly receive periodic reports, get notified about the latest trends, receive alerts when influencers mention their brand, and have customizable live dashboards for immediate action.

User Cards: BoomSonar Suite offers user cards within its Social CRM feature, providing detailed information about each user, including previous conversations, profile information, social media accounts, contact information, and demographic data.

Task Management: Users of BoomSonar Suite can assign tasks to their team, track open tasks, monitor team performance, and share workload with others.

Data Analysis: According to the vendor, BoomSonar Suite enables users to analyze data from various sources such as web, social media, blogs, forums, complaint sites, and videos. Users have the ability to automate actions such as following interesting users, sending replies, liking and sharing content, and more.

Archives: The platform offers complete archives of all actions, allowing users to access previous conversations and analyze customer history.

Microsoft Excel Integration: According to the vendor, users can conveniently download all results in Microsoft Excel format with a single click for further analysis. The product also provides an intuitive interface for easy categorizing, tagging, and analyzing of data.