BotsDekho

BotsDekho, developed by ZigChat, is a chatbot solution aimed at enhancing customer support for businesses. According to the vendor, BotsDekho utilizes advanced structured chat algorithms to provide prompt and accurate responses to customer queries. This versatile chatbot solution is designed to cater to businesses of various sizes, from small startups to large enterprises. It is particularly relevant for professionals and industries such as e-commerce, banking and financial services, travel, real estate, and logistics, as it seamlessly integrates into their preferred communication channels.

Key Features

Improved Customer Support: According to the vendor, BotsDekho enhances customer support by utilizing advanced structured chat algorithms, ensuring prompt and accurate responses to customer questions.

Trusted by Leading Brands: The vendor claims that ZigChat's exceptional customer service and live chatbot service have earned the trust of top-tier brands, improving their large-scale customer experiences.

Increased Conversions: BotsDekho, as per the vendor, helps businesses increase conversions by 15% by providing personalized recommendations and saving customers 109 hours through automated responses.

Faster Customer Response: The vendor states that BotsDekho enables businesses to respond to customers 44% faster with its advanced chat algorithms and immediate replies, ensuring quick resolution within 1 minute.

Integration into Preferred Communication Channels: According to the vendor, BotsDekho seamlessly integrates with businesses' preferred communication channels, enhancing visitor experience and adapting to customers' purchasing journey through unique workflows.

Automate Customer Queries: The vendor claims that BotsDekho automates up to 70% of repetitive queries, allowing businesses to focus on more complex operations and saving valuable time.

Convert Visitors to Customers: According to the vendor, integrating BotsDekho can increase revenue by 10-25%, reduce cart abandonment by 13%, and provide immediate replies and personalized product recommendations to convert visitors into customers.

Unified and Seamless Customer Support: The vendor suggests using chatbots for customer support across multiple channels to ensure no query is left unanswered and offer a unified and seamless customer experience.

Access Customer and Order Data: According to the vendor, BotsDekho provides 24/7 responses to customer queries, improving overall customer satisfaction, reducing wait times, and offering quick resolution by accessing relevant customer and order data.

Boost Customer Retention: The vendor claims that BotsDekho can help maximize Net Promoter Score (NPS) with Level 3 AI monitoring, offer instant customer support 24/7, and provide personalized query responses for increased customer retention.

Reduce Team's Workload: According to the vendor, BotsDekho can free up the customer support team's time by automating repetitive tasks, allowing them to focus on more complex cases and streamline operations.