TrustRadius Insights
Users of Botsplash have found it to be an invaluable tool for managing and streamlining their digital channels. The centralized platform …
Overview
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Product Details
- About
- Tech Details
What is Botsplash?
Botsplash Features
- Supported: 2-Way Messaging
- Supported: Automated Responses
- Supported: Contact Database
- Supported: Contact Management
- Supported: MMS
- Supported: Mass Texting
- Supported: Message Personalization
- Supported: Reporting/Analytics
- Supported: SMS Messaging
- Supported: Scheduled Messaging
- Supported: Shortcodes
- Supported: Third Party Integrations
- Supported: Chatbot
- Supported: Intent Recognition
- Supported: Live Chat
- Supported: Multi-Channel Communication
- Supported: Multi-Language
- Supported: Pre-Configured Bot
- Supported: Communication Management
- Supported: Customer History
- Supported: Gamification
- Supported: Auto-Responders
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: File Sharing
- Supported: Geotargeting
- Supported: Mobile Access
- Supported: Offline Form
- Supported: Proactive Chat
- Supported: Real-time Consumer-facing Chat
- Supported: Screen Sharing
- Supported: Transcripts/Chat History
- Supported: Transfers/Routing
- Supported: Website Visitor Tracking
Botsplash Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux, Chromebook, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Botsplash have found it to be an invaluable tool for managing and streamlining their digital channels. The centralized platform eliminates the need to switch between multiple apps, providing convenience and efficiency. With Botsplash, users have experienced an increase in sales volume and improved conversion rates. By generating leads and managing customers, documents, and exchanges in one place, businesses have been able to optimize their processes and deliver a better customer experience.
The user-friendly interface of Botsplash has made communication with customers seamless and effective. Users appreciate being able to have conversations with their clients directly through the platform, enabling personalized interactions. Additionally, the mobile app version of Botsplash has proven to be highly functional, allowing users to stay connected and efficient on the go. The reliable performance and seamless integration of Botsplash have made it an essential tool in users' daily work.
Customer support provided by the Botsplash team is highly regarded. Users have praised the helpful assistance they receive when encountering any issues or needing guidance with the software. One of the key use cases of Botsplash is its ability to bring web chat functionality to various channels. This feature has greatly improved customer interactions, ultimately leading to increased business opportunities and strengthened relationships with both current and past clients.
A standout feature of Botsplash is its instant messaging capability, which allows users to stay in contact with customers who may not respond to other forms of communication. This feature has proven invaluable for businesses in maintaining consistent communication with their clientele. Overall, users have successfully implemented Botsplash to address their specific needs, leading to improved efficiency, enhanced customer interactions, and increased business growth.
Convenient Integration: Many users appreciate that Botsplash combines all messaging tools like SMS, chat, and messenger in one place, allowing them to select the appropriate digital channel to connect with clients. This streamlined integration has been praised by multiple reviewers for its efficiency and ease of use.
Efficient Communication: The availability of text canned messages in Botsplash is considered a time-saving feature, allowing users to send texts much faster and improving overall efficiency. Users find this functionality valuable as it enables quick responses and smooth communication with borrowers.
User-Friendly Interface: Users consistently mention the user-friendly options and features of Botsplash, including dialogue history and easy navigation. Its intuitive interface has been well-received by users who find it easy to maneuver, accomplish tasks with just a few clicks, and maintain efficient communication with borrowers.
Clunky User Interface: Some users have found the user interface of Botsplash to be clunky and confusing, which has resulted in difficulties navigating through the software.
Freezing and Loading Issues: There have been complaints from several users about Botsplash freezing or not loading properly. This issue has required users to refresh or log in and out multiple times, causing frustration and interruptions in their workflow.
Limitation on Multiple Users Assigned to One Client: Several users have mentioned that they are unable to assign multiple users to one client within Botsplash. This limitation has caused delays and difficulties in communication, as team members cannot collaborate effectively on client interactions.