Brag Reviews

Brag Reviews is a reputation management platform offered by the vendor, Brag Reviews. According to the vendor, the platform is designed to assist businesses in tracking, managing, and responding to customer reviews. It provides a centralized dashboard that compiles customer reviews from various platforms, such as Google, Facebook, Yelp, and Zomato, into a single location. Users can view, filter, and respond to reviews without leaving the Brag Reviews dashboard.

Key Features

Track Your Reviews: Brag Reviews offers a review monitoring dashboard that allows users to track and analyze customer reviews. According to the vendor, this feature enables businesses to have a comprehensive view of their online reputation.

Get More 5-Star Reviews: Brag Reviews provides a campaign manager that helps businesses collect more five-star reviews. The vendor claims that users can create and schedule email campaigns to request reviews from customers, focusing on the platforms that are most important to their business.

CX Training: Brag Reviews provides access to customer experience training modules. According to the vendor, these modules, designed by CX experts, offer practical tips and strategies to improve customer experience. Users can access bite-sized videos covering various aspects of customer service and reputation management.

Analyse Your Reviews: Brag Reviews offers detailed analytics to track and analyze reputation metrics. According to the vendor, users can monitor their brand's reputation using the Brag Score, a single metric that measures online performance. The analytics provided aim to help users understand the impact of their marketing efforts on areas such as revenue, customer retention, and stakeholder advocacy.

Reviews Responded To: Brag Reviews allows users to respond to customer reviews directly from the platform. The vendor suggests that this feature enables businesses to build trust and loyalty with customers by showing that their feedback is valued.

Review Campaigns Sent: Brag Reviews enables users to create and manage review collection campaigns. According to the vendor, users can send review invites to customers, encouraging them to leave reviews on important platforms. The campaign manager aims to help businesses gather more reviews where they need them the most.

Business Bragged About: Brag Reviews helps businesses showcase positive reviews and customer feedback. Users can highlight their best reviews to create a positive brand image. According to the vendor, showcasing positive reviews can attract new customers and build credibility.

CX Online Training: Brag Reviews offers online customer experience training resources. The vendor claims that these training modules are designed to help businesses improve their customer service skills. Users can access practical tips and strategies to enhance their reputation management efforts.

Track Your Competitors: Brag Reviews allows users to monitor their competitors' online reputations. Users can track up to five competitors and compare their brand reputation against theirs. According to the vendor, this feature helps businesses stay informed and identify areas for improvement.