Overview
What is BrightGauge?
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users…
TrustRadius Insights
Great niche dashboarding tool and usable by all
BrightGauge - Very Useful for Managed IT Service Providers
Absolute game changer for an MSP - a must have tool!
BrightGauge has been a great tool for our company
BrightGauge is good for reporting
A look into Bright Gauge
Without it we'd be lost in ConnectWise Manage reports
I can't live without it
Popular Features
- Customizable dashboards (9)9.090%
- Drill-down analysis (9)9.090%
- Publish to PDF (9)8.080%
- Formatting capabilities (9)7.070%
Reviewer Pros & Cons
Pricing
What is BrightGauge?
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Working Remotely with BrightGauge
BrightGauge Reporting Demo
Features
BI Standard Reporting
Standard reporting means pre-built or canned reports available to users without having to create them.
- 6.8Pixel Perfect reports(5) Ratings
Pixel Perfect reports are highly-formatted reports with graphics and ability to preview the report before printing.
- 9Customizable dashboards(9) Ratings
Customizable dashboards are dashboards providing the builder some degree of control over the look and feel and display options.
- 8Report Formatting Templates(8) Ratings
Ad-hoc Reporting
Ad-Hoc Reports are reports built by the user to meet highly specific requirements.
- 9Drill-down analysis(9) Ratings
Drill down analysis is the ability to get to a further level of detail by going deeper into the hierarchy.
- 7Formatting capabilities(9) Ratings
Ability to format output e.g. conditional formatting, lines, headers, footers.
- 8Integration with R or other statistical packages(4) Ratings
Integration with the open-source R predictive modeling environment.
- 9Report sharing and collaboration(8) Ratings
Report sharing and collaboration is the ability to easily share reports with others.
Report Output and Scheduling
Ability to schedule and manager report output.
- 9Publish to Web(5) Ratings
- 8Publish to PDF(9) Ratings
- 7Report Versioning(5) Ratings
Report versioning is the assignment of version numbers to each version of a report to help in tracking.
- 8Report Delivery Scheduling(9) Ratings
Report Delivery Schedule is the ability to have reports delivered to a destination at a specific data and time.
- 8.1Delivery to Remote Servers(2) Ratings
Ability to deliver reports to remote servers
Data Discovery and Visualization
Data Discovery and Visualization is the analysis of multiple data sources in a search for patterns and outliers and the ability to represent the data visually.
- 8.8Pre-built visualization formats (heatmaps, scatter plots etc.)(8) Ratings
Pre-built visualization formats are canned visualization types that can be selected to visualize different kinds of data.
- 9Location Analytics / Geographic Visualization(3) Ratings
Location analytics is the visualization of geographical or spatial data.
- 8Predictive Analytics(4) Ratings
Predictive Analytics is the ability to build forecasting models based on existing data sets.
Access Control and Security
Access control means being able to determine who has access to which data.
- 8Multi-User Support (named login)(9) Ratings
Named model access means that users have access based on name and password.
- 5Role-Based Security Model(8) Ratings
Role-based access means that access to data is determined by job or position in the corporation.
- 8.6Multiple Access Permission Levels (Create, Read, Delete)(8) Ratings
Multiple access permission levels means that different levels of users have different rights.
- 9Single Sign-On (SSO)(1) Ratings
Allows users to use one set of login credentials to access multiple applications
Mobile Capabilities
Support for mobile devices like smartphones and tablets.
- 9Responsive Design for Web Access(2) Ratings
Web design aimed at producing easy-to-read sites across a range of different devices.
- 8.7Dashboard / Report / Visualization Interactivity on Mobile(3) Ratings
In-app dashboard reports and data visualization.
Application Program Interfaces (APIs) / Embedding
APIs are a set of routines, protocols, and tools for used for embedding one application in another
- 10REST API(3) Ratings
REST is an architecture style for designing networked applications
- 9.6Javascript API(2) Ratings
A Javascript API is a type of API
- 6iFrames(1) Ratings
An iFrame is an HTML document embedded inside another HTML document on a website
- 6Java API(1) Ratings
A Java application programming interface (API) is a list of all classes that are part of the Java development kit (JDK)
- 5Themeable User Interface (UI)(1) Ratings
A themeable user interface means that a specific visual them can be applied to it
- 9.6Customizable Platform (Open Source)(2) Ratings
A customizable, open source API Gateway is a fast and scalable type of API
Product Details
- About
- Tech Details
- FAQs
What is BrightGauge?
BrightGauge Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(27)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
BrightGauge has proven to be an invaluable tool for users across various departments and industries. Customers have found the software immensely useful for keeping track of key metrics and trends, allowing them to set goals and make data-driven decisions. One of the standout use cases is in the operations realm, where BrightGauge helps users quickly identify profitability on contracts and track technician time spent on tickets. By integrating with systems like Datto and Webroot, the software enables users to build informative gauges that provide insights into different aspects of their business.
BrightGauge is widely used throughout organizations, pulling datasets from Connectwise Manage, Connectwise Automate, IT Glue, Datto, and Customer Thermometer. This allows users to create comprehensive dashboards and reports that deliver metrics about ticket SLAs, resource allocation, and more. The software's real-time monitoring capabilities are particularly valuable for managing ticket inflows across multiple teams. By predicting SLA bottlenecks and ensuring efficient resource allocation, departments can proactively address potential issues and keep operations running smoothly.
Additionally, department managers benefit from BrightGauge's custom reports. These reports are delivered every morning and help managers manage exceptions, work through challenges, and predict potential issues in a timely manner. Moreover, clients greatly appreciate the ability to leverage BrightGauge for client reporting purposes. With its capability to combine data from multiple sources into easy-to-read reports, BrightGauge simplifies the process of presenting analytics and metrics to customers.
Originally purchased for one department's dashboard display, BrightGauge has now become an essential tool used across entire organizations in all departments. It has revolutionized the way users access real-time data, enabling proactive decision-making and issue resolution. From monitoring help desk operations to assessing monthly SLAs and ticket completion rates for service desk teams, BrightGauge offers crucial insights that drive improvements in efficiency and performance.
With its ability to provide real-time statistics about technicians' workload and overall company performance, BrightGauge has become an indispensable asset for identifying areas that require attention. It helps users address stale tickets, track technician workload, identify leaders and areas needing assistance, and even track Dispatch Coordinator statistics. Overall, BrightGauge's diverse range of use cases makes it an integral part of many organizations' operations, enabling them to make data-backed decisions and drive success.
Robust and Flexible Dashboards: Many users have praised the robustness and flexibility of the dashboards and gauges in BrightGauge. They mention that these features allow for a variety of visualizations, making it easy to analyze data effectively.
Exceptional Customer Support: The customer support provided by BrightGauge has been highly praised by multiple reviewers. They mention that the support team goes above and beyond to assist customers, even creating custom video recordings to answer questions and demonstrate specific tasks. The response time from the support team is usually within an hour for all requests, regardless of complexity.
Ease of Use and Versatility: Several users appreciate how easy it is to use BrightGauge, especially for those with no SQL experience. The product provides a simple and powerful way to visualize data, with a drag-and-drop interface that allows for easy creation of dashboards, gauges, internal reports, and external reports. Additionally, reviewers highlight the versatility of the product in terms of setting up gauges, dashboards, and reports effortlessly.
Limited Data Sources: Several users have expressed frustration with the limited data sources available in the software. They feel that having more options would greatly enhance its usefulness and allow them to work with a wider range of datasets. Some users have even found the current data sources to be insufficient for their needs and have requested additional options.
Difficulties in Customization: According to some reviewers, they have encountered difficulties when trying to customize certain datasets and gauges within the software. They desire easier customization options that would allow them to tailor these elements according to their specific requirements. This would enable them to better analyze and present their data in a way that suits their unique business needs.
Complex Gauge Management: Many users have mentioned challenges when managing complex, multi-layered gauges in the software. Specifically, they find it frustrating that they cannot easily label or rearrange each layer without going through a cumbersome process of cloning, reformatting, and deleting existing layers. Simplifying this process or providing more intuitive tools for managing complex gauges would greatly improve usability and efficiency for these users.
Users of Brightgauge have made several recommendations based on their experiences with the application. The most common recommendations are as follows:
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Confirming supported data sources: Users recommend checking Brightgauge's data sources page to verify if the required solutions are supported. This step ensures that the necessary integrations can be implemented effectively.
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Allocating sufficient time for report development: Users suggest allocating enough time to develop the necessary reports within Brightgauge. This recommendation emphasizes the importance of dedicating adequate resources and effort to ensure accurate and comprehensive reporting.
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Utilizing ConnectWise integration: Users find the integration with ConnectWise particularly useful. This integration enhances workflow efficiency by leveraging ConnectWise's capabilities within Brightgauge.
Overall, users believe that Brightgauge is a powerful and easy-to-use dashboard application, making it an attractive option for Managed Service Providers (MSPs) looking for dashboards and Key Performance Indicators (KPIs). They also advise against paying for all customization at once, especially for companies in the early stages, and highlight the benefits of the reporting feature in Brightgauge. Furthermore, users commend Brightgauge for consistently implementing new ideas as industry needs change.
Attribute Ratings
Reviews
(1-9 of 9)THE dash-boarding tool for MSPs
- Easy to read graphical visuals
- Drag and drop fields and data within a gauge
- Endless customization of dashboards
- Swift and helpful support when needed
- Annual or more than annualized data is desperately needed for MSPs to show trends, current limitation is previous 240 days for ConnectWise tickets
- Alerts when datasets do not sync properly, I have to rely on my team to notice vs get an automated alert from BrightGauge
- Small thing, but it would be nice to have more options on the report scheduler to enable a start date. If you wish to do it quarterly, you have to start the schedule exactly 3 months from the next run.
Great niche dashboarding tool and usable by all
- Ease of use.
- Visualizations.
- Connecting to data.
- Ability to build a data model.
- Diversity of data.
- Ability to share dashboards.
- Robust and flexible kinds of dashboards and gauges
- Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
- Good ability to tie into critical data sources for our company's operations
- They might be able to have some documentation on some of the more advanced tweaks you can make to gauges
- It could be useful if they added more dataset integrations, though it seems they've been heading in that direction
- Maybe a bit more ability to customize certain datasets more easily would be welcomed
Absolute game changer for an MSP - a must have tool!
- Near real-time data in dashboards is a game changer for decision making
- Easy of setup of gauges, dashboards and reports makes the product versatile
- Automated scheduled reporting increases visibility and reduces workload.
- Modifying data sets to bring in custom fields requires an experienced SQL engineer
- Cost when bringing in lots of data sources can be prohibitive
- Limited ability to format gauges and reports
- Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!
BrightGauge has been a great tool for our company
- Offers real-time statistics
- Gives the ability to create numerous different gauges
- Helps our management team identify possible areas of concerns
- Able to send out a weekly summary report
- Creating gauges can be time-consuming and difficult
- Sometimes the statistics/live feedback is lagging or behind
- We often have to fix gauges after a software update as they appear to be broken/no longer working
It might not be appropriate for urgent things, as real-time feedback is sometimes lagging.
BrightGauge is good for reporting
- Versatile
- Clean
- Knowledge base
- Sync issues
A look into Bright Gauge
- Displaying data in a friendly graphs
- Easy to implement and deploy
- Clean interface
- Needs to add more Data sources
- Ways to combine data sources
- Some gauges are rigid looking
Without it we'd be lost in ConnectWise Manage reports
We keep track of our Traction scorecards in BrightGauge's Goals.
Our Service Delivery department provides dashboards and reports to our clients to deliver metrics about our ticket SLAs and much more. Our Sales team also uses this data to assist in QBRs. We are able to monitor our ticket inflows across multiple teams in near real-time so we can divert resources as needed. We're able to predict SLA bottlenecks before they happen.
Each department manager receives a custom report every morning that allows them to manage exceptions, work through challenges from the day before, and predict issues that may arise.
- It is a simple and powerful way to visualize data with no SQL experience necessary. The interfaces are largely drag-and-drop and it's easy to put together dashboards, gauges, internal reports, and external reports.
- BrightGauge's support team is the best I've ever encountered. Their response time is usually within an hour for all my requests, whether they be simple dataset field additions or large scale projects. Every support rep I have worked with has been friendly and beyond helpful.
- Their blog, webinars, and podcast are full of useful information about metrics, business practices, gauge suggestions, and more.
- There are some minor UI features that are missing, particularly when it comes to organizing reports and gauges. The list screens could use more columns and sorting features.
- When creating complex, multi-layered gauges it is currently not possible to label each layer or rearrange the column order unless you clone, reformat, and delete existing layers. It tends to drop existing layer (column) names and formatting when adding or removing layers, and worse -- sometimes it incorrectly renames layers. The workaround is to keep track of your layers externally (I use Excel or OneNote) and leave the labeling and formatting for the very end.
- The only way to show trending is to use reports to take snapshots in time of the data you need. Goals can be used for this as well, but it could use much more in the way of tracking historical data.
There is currently not much in the way of trend analysis. You can set up reports to send on a regular basis, but you must manually take that data and plug it into something else like Excel to keep all the data in one place.
I can't live without it
- Manipulating data is very easy. Great user experience design
- Dashboards that rotate around the office is extremely helpful
- Client and internal reporting is a breeze and it automatically emails it on our behalf
- BG is very helpful when trying to understand how to get the visuals I want.
- Datasets can be a bit tough to understand. It's helpful to have someone on staff that understands select statements