Likelihood to Recommend I think this tool is an absolute have to have for MSPs, especially those using
ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW
PSA 's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business
Read full review If you've got multiple applications to pull data from, Zoho Analytics is key. As soon as you get beyond hundreds, and into thousands of rows, I'd say you need a tool like Zoho Analytics. We've used it to analyze millions of rows and the engine seems to work well. If you've been able to utilize Excel to create visualizations, you'll find Zoho Analytics to be much more user friendly, in my opinion
Read full review Pros Robust and flexible kinds of dashboards and gauges Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking Good ability to tie into critical data sources for our company's operations Read full review It gives a single unified view everyday for our sales team to look at to track their progress and the progress of their peers in achieving the targets It helps Account Executives to analyse their sales pipeline and find out the score for each deal and any high potential deal that is not getting enough attention Some of our consultants have built very powerful stories on how and what impacts sales using storyboards and they are well understood by senior leadership Read full review Cons Modifying data sets to bring in custom fields requires an experienced SQL engineer Cost when bringing in lots of data sources can be prohibitive Limited ability to format gauges and reports Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST! Read full review Viewers are provided as "add-ons", this should be basic part of the package. Activity logs of every events is important for audit purpose. it should have been provided with every version. More generics and custom reports support. should be extensible Better aspects of Mobile views, UI/UX in small devices. Read full review Likelihood to Renew I'd give this an 11 if I could! As our business moves forward we hope to use Zoho Analytics more then we do now. Creating better reports and dashboards for our management team to evaluate the health of our business and to provide more insightful reports for our customers. The possibilities are endless with this tool
Read full review Usability Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.
Read full review Zoho Analytics for ease of use and the overall end-user experience. It helps in maintaining data base and creating customized logical data. Report preparation becomes easy, and the visual representation creates a magical presentation. The meaningful data help in business analytics and projections helpful for planning futuristic strategy with the help of Data modelling and figures
Dr. ROOPESH RAO Head Industry Institute Initiatives/Training and Placement Officer
Read full review Reliability and Availability ZOHO is a very reliable company/product. We never had any issues with downtime or inaccessibility to our data. Any type of maintenance that they had to perform was clearly communicated and never an issue. We use a lot of external hooks and we've never had any issues with getting ZOHO to communicate with any of those hooks.
Read full review Performance ZOHO has obviously invested a lot of time effort and money in to creating a reliable infrastructure with high availability. We've never had any issues with performance and all of our data crunching small to large has always been well within reason. We have come to appreciate the performance of ZOHO and will continue to use it for all of our data needs.
Read full review Support Rating We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.
Read full review The support team is honestly not that great. At times, it seems as if members of our own team know more about the product than the support team. They must not have a lot of training or the turnaround is quick
Read full review Implementation Rating If your external data sources are previously organized and correlated (e.g.: in your datawarehouse or database) your implementation will be easier. Of cource some not previously predicted correlation would be necessary to be done during the implementation, but if your organization let it to be all done into Zoho Analytics, it will take more time from your team.
Read full review Alternatives Considered We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
Read full review We used
Yellowfin for 1 year and it really doesn't compare to Zoho Analytics because it doesn't have the native integration with ManageEngine's tools and the customization is more technical, Zoho Analytics lets you create dashboards automatically, immediately when you connect the data source (no matter if that is a MSSQL database, URL or an XLS file), maybe you will require custom some details in the dashboard, but it's not compared to create it from zero.
Read full review Scalability I have not really had problems with the operation of the platform; when I accessed it, I managed to do the work in the ideal times. The statistical development responds very quickly to the user’s requirements, and it is easy to extract the data to make the particular combinations that interest the industry.
Read full review Return on Investment Faster compilation of Business Review material For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup. From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed. Read full review The ability to create and refresh a report has helped to reduce over 50% of time required to prepare elaborate MIS on a monthly basis. It helped with analyzing data directly from the CRM and imported historical data at the same time. Read full review ScreenShots Zoho Analytics Screenshots