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BrokerWare has proven to be a reliable and valuable tool for users in the transportation industry. Many customers have been using the …
Overview
What is BrokerWare?
BrokerWare is a Transportation Management Software (TMS) specifically designed for freight brokers. It aims to streamline and digitize the freight brokerage process. According to the vendor, BrokerWare caters to small to large-sized freight brokerage companies, serving professionals and industries such...
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Product Details
- About
- Tech Details
What is BrokerWare?
BrokerWare is a Transportation Management Software (TMS) specifically designed for freight brokers. It aims to streamline and digitize the freight brokerage process. According to the vendor, BrokerWare caters to small to large-sized freight brokerage companies, serving professionals and industries such as freight brokers, third-party logistics (3PL) companies, trucking and transportation companies, supply chain and logistics professionals, as well as shipping and freight forwarding companies.
Key Features
SaaS Transportation Management Software (TMS): According to the vendor, BrokerWare offers a cloud-based TMS solution tailored for freight brokers, providing easy accessibility and integration.
Partnerships with carrier integrations: The vendor states that BrokerWare has partnerships with various carriers, offering a single portal for management and integration, reducing the need for multiple systems.
Over 80 LTL carriers available through API and Electronic Dispatch: According to the vendor, BrokerWare provides access to a wide range of less-than-truckload (LTL) carriers through API and Electronic Dispatch, simplifying the process of finding and booking suitable carriers.
Source Truckload Capacity systematically via Machine Learning, AI, and Natural Language Processing: The vendor claims that BrokerWare leverages advanced technologies like Machine Learning, Artificial Intelligence (AI), and Natural Language Processing (NLP) to help freight brokers efficiently source truckload capacity.
ShipMind automates the lifecycle of a load: According to the vendor, BrokerWare's ShipMind feature automates the entire load lifecycle, including rating, e-dispatching, tracking, and invoicing, reducing manual effort and improving efficiency.
24/7 Self-Service branded Customer Portal: BrokerWare offers a self-service branded customer portal, allowing customers to rate and track shipments conveniently, as claimed by the vendor.
Increase repeat carriers with AI: The vendor asserts that BrokerWare's automation capabilities, powered by AI, enable freight brokers to increase repeat carriers by reutilizing carriers within their network.
Eliminate time-consuming check calls to carriers: According to the vendor, BrokerWare provides electronic tracking through API, project44, MacroPoint, or EDI 214, eliminating the need for time-consuming check calls to carriers.
Robust API Availability supporting over 80 LTL carriers: BrokerWare's robust API, as claimed by the vendor, supports integration with over 80 LTL carriers, ensuring seamless connectivity.
BrokerWare Features
- Supported: Document Capture
- Supported: Document Storage
- Supported: 3PL Management
- Supported: Customer Portal
- Supported: Truckload Management
- Supported: CRM
- Supported: Fleet Management
- Supported: Inventory Management
- Supported: Order Management
- Supported: Transportation Management
- Supported: Delivery Management
- Supported: Air Shipping
- Supported: Bills of Lading
- Supported: Container Shipping
- Supported: Ocean Shipping
- Supported: Shipment Price Calculation
- Supported: Shipment Tracking
BrokerWare Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
BrokerWare has proven to be a reliable and valuable tool for users in the transportation industry. Many customers have been using the software for tendering loads and have found it to be an effective solution for this purpose. The program has helped users stay on top of their game from their customers' perspective by addressing gaps and streamlining logistics management. Additionally, larger customers with substantial employee counts and revenue have successfully utilized BrokerWare to efficiently manage their operations.
Although overall satisfaction is high among users, there have been occasional issues with small bugs that users encounter on a weekly basis. These bugs sometimes result in minor inconveniences but do not significantly hinder the product's functionality. Users have also experienced extended turnaround times for bug fixes, with one example being the eDispatch feature taking over a year to work for a common LTL carrier, Dohrn Transfer.
Despite these minor setbacks, customers have noticed that 3PL Systems has made significant improvements to BrokerWare in recent years, keeping the software up-to-date and staying on the cutting edge of the industry. This commitment to enhancement demonstrates that 3PL Systems values customer feedback and actively works to address any shortcomings in their product. Overall, BrokerWare has become an essential tool for many users, enabling them to effectively manage their logistics while adding value to their daily operations.
User-Friendly Interface: Many users have found BrokerWare to be very user-friendly and easy to navigate. They have mentioned that the software's intuitive interface makes it simple to tender and accept loads, update load information, and access historical data. This ease of use has contributed to a smoother onboarding process for new staff members as well.
Efficient Document Management: The ability of BrokerWare to send documents directly from the system has been highly appreciated by both staff and customers. This feature has streamlined document management, allowing for efficient sending of invoices, bills of lading, and other important documents. Users have found this capability to be a valuable time-saving aspect of using the software.
Comprehensive Reporting: The profitability report provided by BrokerWare has received praise from users who find it highly useful in tracking and evaluating their financial performance. This comprehensive reporting feature allows users to analyze past information quickly, aiding in better decision-making and overall improved performance. Its accessibility within the system contributes significantly to its effectiveness.
Downtime and Loading Issues: Some users have experienced frequent downtime and loading issues with BrokerWare, which has negatively impacted the usability of the software. This recurring problem has been a source of frustration for several reviewers.
Excessive Options for Status Updates: Several users have expressed their concern about the abundance of options for status updates in BrokerWare. They feel that this excessive range of choices complicates the process and hinders their ability to perform tasks efficiently.
Limited Historical Data Access: Users have voiced their desire for more access to historical data in BrokerWare. They want an easier way to track and analyze past loads, carriers, and costs. The lack of comprehensive historical data limits their ability to make informed decisions based on previous transactions.