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Users have reported that CAFM Explorer has helped them solve several business problems. With daily maintenance log sheets and improved …
Overview
What is CAFM Explorer?
CAFM Explorer is an all-in-one facilities management software solution developed by FMx, acquired and now supported by Idox since 2012.
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What is CAFM Explorer?
CAFM Explorer is an all-in-one facilities management software solution developed by FMx, acquired and now supported by Idox since 2012.
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Product Details
- About
- Tech Details
What is CAFM Explorer?
CAFM Explorer Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have reported that CAFM Explorer has helped them solve several business problems. With daily maintenance log sheets and improved safety monitoring systems, businesses can now maintain efficient facilities management services and get good scores on their Key Performance Indicators (KPIs). By using CAFM Explorer, multinational companies have presented PPM plans and won huge projects, standing out within the FM industry. The software is designed to streamline day-to-day operations, leading to significant savings in time for both administrative staff and tradespeople. Additionally, the web interface allows customers to drive information, making it intuitive and easy to use.
The 2012 upgrade of CAFM Explorer, which comes with Work Planner capabilities, enables users to plan work more effectively and results in better productivity. Overall, the product is feature-rich and reliable, with excellent technical backup and help desk service. It has transformed how businesses operate by providing full control over company assets and offering transparency in services provided to clients. However, users have suggested that the software could benefit from tools that reduce manual input/output data through conditional populating of fields and built-in reporting capabilities. They would also appreciate training conducted in person at their offices for an effective transfer of related skills with regard to CAFM.
User-friendly interface: Many reviewers have praised CAFM Explorer for its user-friendly interface, which makes it easy to navigate and use even for those who are not tech-savvy. The software's fresh and modern design, along with many options that make tasks easier to accomplish quickly, were also highlighted.
Excellent customer service: Reviewers appreciated the excellent customer service and support they received from the FMx Ltd team. They found them always approachable, friendly, and professional when dealing with any issues or questions they had about the software.
Versatile functionality: The software has a vast array of functionality that some reviewers have yet to fully utilize to its potential. However, they found it to be an excellent product that covers almost all aspects of their systems making it a valuable tool for businesses that need to manage multiple aspects of their operations.
Unfriendly Interface: Several users have reported that the user interface of CAFM Explorer is not user-friendly and can be complex to navigate. This has made it difficult to carry out tasks efficiently, leading to frustration and decreased productivity.
Poor Support: Many reviewers have expressed dissatisfaction with the support team of CAFM Explorer. They report that the team is hard to reach, especially since they switched to McLaren and only provide support in English. Users suggest having bilingual support or locally based support available in case of emergencies.
Limited Reporting Capabilities: A significant number of users have reported difficulty setting up reports on CAFM Explorer as well as limited ability to sort, filter, and export data. There are no tools available for manipulating data in mass either such as duplicate check or deleting outdated records, which makes it challenging for them to manage their information effectively.