Call Center Software

Call Center Solutions Dubai, provided by Call Center Solutions LLC, is a software solution designed to enhance the management of inbound and outbound customer interactions for businesses of various sizes. According to the vendor, this tool is widely adopted by professionals and industries such as customer service representatives, call center agents, sales and marketing professionals, helpdesk and support teams, as well as the telecommunications industry. It is also utilized in industries such as e-commerce, banking, insurance, healthcare, and telecom to improve overall productivity.

Key Features

Real-time Reporting: According to the vendor, the software provides access to real-time and historical statistics for all communication channels in one place. It offers preinstalled statistics and the option to create custom statistics using an advanced analytics tool.

Native OmniChannel: The software offers native support for all communication channels within a single application, including phone, email, help desk, SMS, web chat, and social networks.

Open Platform with API: The software features an open multichannel platform with a REST API interface, allowing for easy integration with other systems, including CRM systems and other applications.

Customer's Communication History: The software automatically records and stores communication history from all channels, which is then stored in the CRM customer's card. This feature ensures that operators have access to the customer's complete communication history.

Cloud and Dedicated Solution: The software offers the flexibility to choose between a cloud service or software running on a dedicated server. According to the vendor, both options provide high availability and reliability.

Technical Support: The vendor offers 24x7 technical support for all communication channels, with a high priority given to service availability and reliability. The technical support is provided by the company using its own solution.

IVR Voice Navigation: The software utilizes Speech Recognition technology, allowing customers to give voice commands and connect to the desired team or person.

Automated Webchat: According to the vendor, the software reduces costs by automating responses to general queries on web chats, SMS, or Facebook Messenger. A chatbot handles queries automatically.

Complex Reporting: The software offers a proof of concept solution for customized reports on data. According to the vendor, this feature enables customers to create their own reports based on their specific needs.

Outbound Campaigns: The software allows users to create and manage outbound calling campaigns for sales, marketing, or survey purposes. Users can define calling scripts, automate the dialing process, and schedule and prioritize campaigns based on specific criteria.