Call Criteria

Call Criteria is a quality assurance solution designed specifically for contact centers and call centers. According to the vendor, it caters to small to large-sized companies in various industries, including automotive, call tracking, and education. Call Criteria provides features such as accurate scoring, actionable insights, an advanced dashboard, and conversion optimization to optimize call center performance and enhance customer service.

Key Features

Accurate Scoring Provides Accurate Results: According to the vendor, Call Center QA monitoring is improved through accurately scored interactions. Accurate scoring is said to lead to more reliable results in quality assurance. The vendor claims that accurate scoring allows for better analysis and data-driven decision-making.

Actionable Insights: The vendor states that visual representations of data provide key insights to act on. Actionable insights are said to help identify trends and patterns in call center performance. According to the vendor, actionable insights enable data-driven decision-making for quality assurance.

Advanced Dashboard: The advanced dashboard provides a comprehensive view of call center performance, according to the vendor. It offers customizable views and real-time data updates. The vendor claims that the advanced dashboard allows for easy navigation and data visualization.

Conversion Optimization: According to the vendor, Call Criteria helps manage agent rebuttals to maximize return on investment (ROI). Conversion optimization focuses on improving sales and customer service through effective rebuttals. The vendor states that conversion optimization identifies areas for improvement in agent performance to increase conversions.

Dive Deeper Into The Details: The vendor claims that Call Criteria's reviews allow for a detailed analysis of call interactions. According to the vendor, analyzing the details helps identify specific mistakes and make high-level changes for continuous improvement.

Easy to use software for an easy experience: According to the vendor, Call Criteria's software is designed for user-friendly navigation and ease of use. The vendor claims that the software provides a seamless and intuitive experience for users. They state that the easy-to-use software ensures efficient management of call center operations.

High Accuracy: According to the vendor, Call Criteria ensures high accuracy in quality assurance and data analysis. The vendor states that high accuracy in scoring and analysis leads to reliable results and insights. They claim that high accuracy allows for precise identification of areas for improvement and optimization.

Intelligent and Responsive Analytics Dashboard: The vendor states that the analytics dashboard is intelligent and responsive, providing real-time data updates. They claim that the dashboard offers advanced analytics capabilities to support data-driven decision-making. According to the vendor, the intelligent and responsive dashboard adapts to user needs and preferences.

Information at a Glance: According to the vendor, Call Criteria's software provides information at a glance for easy access and understanding. The vendor claims that information at a glance allows for quick insights and decision-making. They state that the software's interface provides a clear and concise overview of key information.

Manage agent rebuttals to maximize ROI: According to the vendor, Call Criteria helps manage agent rebuttals to optimize return on investment. They state that managing agent rebuttals ensures effective handling of customer objections and inquiries. The vendor claims that maximizing ROI through effective rebuttals improves overall call center performance.