Callision

Callision is a cloud contact center suite designed specifically for sales and customer service teams. According to the vendor, it is tailored to meet the needs of small to medium-sized businesses and is widely used by sales teams, customer service teams, contact center managers, business analysts, and online travel agencies.

Key Features

Dynamic CallerID: According to the vendor, the product automatically matches CallerID to the region of the person being called, potentially boosting answer rates and improving sales performance.

Magic QA: The vendor claims that this feature is an AI-powered quality assurance tool that focuses resources on problematic interactions and analyzes the overall tone and customer satisfaction.

Bird’s Eye View: The product provides real-time call monitoring and activity tracking, including monitoring conference presence and queue calls on hold, as well as providing abandoned call notifications, according to the vendor.

Stunning Reports: The vendor states that the product offers cutting-edge big data services for faster and more sophisticated reports, allowing users to query millions of calls in seconds and aggregate data by users, queues, and groups.

Actionable Intelligence: According to the vendor, users can gain mission-critical insights from Callision Intelligence, tweak marketing campaigns based on granular call data, and focus on actionable intelligence by removing noise.

CRM Integrations: The vendor claims that users can make calls directly from Salesforce, Zendesk, or amoCRM, automatically save phone interactions and call recordings to lead activity history, and improve efficiency and streamline workflows.

Unmatched Flexibility: According to the vendor, users can intuitively configure voice menus and generate text-to-speech prompts, route calls based on schedule and time zones, and deploy temporary "Holiday" routes that get disabled on a timer.

Web Phone: The vendor states that the product provides a browser-based web phone for making and receiving calls, conveniently accessible from the Callision control panel and Salesforce plugin, providing flexibility and mobility for remote teams.

Chat: The product offers internal chat for instant messaging and collaboration, seamlessly picking up conversations on any Jabber client, according to the vendor.

File Storage: According to the vendor, users have access to files system-wide, including IVR prompts and voice recordings, allowing them to download files for easy sharing and collaboration, providing convenient storage and retrieval of call-related files.