CEEP

The CEEP - Customer Experience & Engagement OmniChannel Platform, developed by eBSEG, is a solution designed to enhance digital omnichannel customer experience and engagement. This platform caters to businesses of various sizes, ranging from small enterprises to large corporations. According to the vendor, professionals and industries across sectors such as banking and financial services, telecommunications, insurance, retail, and healthcare utilize this platform to streamline customer interactions and improve overall satisfaction.

Key Features

Smart Platform: According to the vendor, this platform offers a unified solution for various channels, including web, mobile, tablet, ATM, Facebook, Apple Watch, and messaging. It utilizes smart caching, smart app updates, and powerful deployment management to deliver a responsive user interface and reduce the load on networks and servers.

WYSIWYG Editor: The platform includes a "What You See Is What You Get" editor, allowing business and IT teams to easily edit application layouts and templates. Based on patent-granted OmniChannel Widget Technology, the vendor claims this feature enables seamless customization of widget applications and content, potentially improving operational efficiency.

Unified Solution for All Channels: The vendor states that businesses can provide a consistent logic and user experience across all channels, eliminating the need for users to learn different interfaces. It serves as a shared platform for all channels, enabling unified central control and updates while aiming to ensure consistent features.

Powerful Widget Technology: The platform builds apps using enterprise widgets, where each widget represents an atomic business function. According to the vendor, this technology allows different channels to be built from a combination of these widgets, empowering the marketing and business teams to easily create content or promotional widgets within the business apps. It also offers screen layout management and the ability to add/create new screens from existing widgets.

Auto Monitoring and Alerts: The vendor claims that this feature automatically monitors the system and takes corrective actions when necessary. It sends alerts via email and SMS, aiming to ensure proactive monitoring and issue resolution.

Secure Communication: According to the vendor, the platform encrypts all messages using an additional layer of encryption on top of SSL. It utilizes a combination of two-key encryption and AES for enhanced security during communication.

App Generation and Management: This feature generates apps for different mobiles, tablets, and channels. It provides screen layout management capabilities and allows the addition and creation of new screens from existing widgets. The vendor also claims to offer a publish process with version control for updates to clients and facilitates auto-updates to mobiles and tablets without going through stores.