Cemplicity

Cemplicity is a patient experience and outcome measurement platform offered by Cemplicity Limited. According to the vendor, this platform is designed to help healthcare organizations gather patient feedback, improve care delivery, and drive better outcomes. It is suitable for healthcare organizations of all sizes, including hospitals, clinics, medical practices, and healthcare networks. The platform is used by healthcare providers, hospitals and healthcare systems, medical clinics, rehabilitation centers, home healthcare services, and allied health organizations.

Key Features

Patient Experience: According to the vendor, Cemplicity allows healthcare organizations to gather consistent feedback from every patient through easy-to-use, multi-channel PREMs surveys. The platform also offers powerful dashboards and expert analysts to help interpret data and identify important insights. The vendor claims that this can drive constant improvement initiatives and elevate the patient experience.

Patient-Reported Outcome Measures (PROMs): The vendor states that Cemplicity enables healthcare organizations to gather validated feedback from every patient through easy-to-use, multi-channel PROMs surveys. The platform provides powerful dashboards and expert analysts to help interpret data and gain insights into the effectiveness of clinical pathways. The vendor claims that this can help improve clinical pathways and deliver better outcomes for patients and the healthcare team.

Symptom Tracking: According to the vendor, Cemplicity allows healthcare organizations to gather real-time symptom and side-effect feedback from patients, regardless of their location. The platform enables monitoring of patient progress and provides real-time insights into the entire care journey. The vendor claims that this can help healthcare teams deliver patient-informed care and intervene promptly when necessary.

Design: The vendor states that Cemplicity offers a co-design approach, where healthcare organizations can work with a dedicated account manager to tailor the program to their specific goals and needs. The platform ensures that the right questions are asked of patients at the right time, optimizing response rates. Additionally, the vendor claims that Cemplicity can be easily integrated into any healthcare team, workflow, and system, with minimal demands on IT teams.

Ask: According to the vendor, Cemplicity helps healthcare organizations engage patients by considering consent processes, communication strategy, survey design, and timing and modes to capture feedback. The platform prioritizes digital data capture through channels like email, SMS, and QR codes, enabling quick responses. The vendor also claims that staff can easily access results and incorporate patient feedback into their day-to-day work to drive improvements.

Learn: The vendor states that Cemplicity simplifies reporting and makes it easy for staff to act without additional workload. The platform offers real-time alerts and dashboards tailored to each user's role, engaging staff in patient feedback. According to the vendor, healthcare organizations can receive support from the Customer Success team to implement evidence-based improvement initiatives.

Turn patient observations into actionable data: According to the vendor, Cemplicity enables healthcare organizations to capture patient feedback through intuitive data dashboards, real-time alerting, and industry-leading analysts. The platform provides actionable insights for care teams, managers, executives, and researchers by capturing what is important to patients. The vendor claims that these insights can drive patient-led improvement programs and address priorities for improvement.

Built with healthcare, for healthcare: The vendor highlights that Cemplicity was specifically built to address the unique needs of healthcare organizations. The platform has been proven in real-world healthcare settings and is not limited to research projects. According to the vendor, the Cemplicity team has experience in designing patient-led improvement programs for various healthcare organizations.

Seamless Data Integration: The vendor claims that Cemplicity has the capability to integrate with over 50 different Electronic Health Records (EHRs) or Patient Admission Systems (PAS). This allows for the smooth and secure transfer of clinical and operational data. The vendor states that integration with various PAS and EHRs within one program enables highly effective programs, even in challenging sectors such as physiotherapy and other allied health organizations operating across countries and multiple service areas.

Continuous Learning Model: According to the vendor, Cemplicity's Impact Pathway is a continuous learning model designed to optimize the program as it becomes embedded in an organization as a core quality and safety tool. The Impact Pathway methodology applies an equity lens to results, stimulates staff engagement across all teams, and helps address priorities for improvement.