Centralita Virtual

Centralita Virtual is a solution provided by Alisys Digital SLU that aims to efficiently manage enterprise telephony systems with intelligent functionalities. According to the vendor, this product is designed to increase productivity and reduce communication costs for businesses of all sizes, from small startups to large enterprises. It is widely used across various industries and professions, including multisite companies, customer service departments, remote work companies, IT departments, and sectors such as healthcare, education, automotive, and public administrations.

Key Features

Always accessible: According to the vendor, Centralita Virtual allows users to manage internal and customer calls on their office number from their mobile phone, providing accessibility even when away from the office.

Savings: The vendor states that Centralita Virtual offers competitive rates for both landline and mobile calls, eliminating setup, installation, and maintenance costs to potentially reduce communication expenses.

Scalable and flexible: According to the vendor, Centralita Virtual allows businesses to easily adjust the number of extensions to meet their changing requirements, providing scalability and flexibility.

Monitoring and control: The vendor claims that Centralita Virtual enables real-time evaluation of service quality, along with the ability to monitor and supervise agents for efficient performance and resource allocation.

Easy integration: According to the vendor, Centralita Virtual seamlessly integrates with other tools like CRM systems or omnichannel payment solutions, maximizing productivity by combining different platforms and functionalities.

Productivity: The vendor states that Centralita Virtual offers advanced features such as call recordings, audio conferencing, call queues, and voicemail to enhance communication and improve efficiency.

Single contact number: According to the vendor, Centralita Virtual simplifies internal and external communications by providing a single contact number for different offices and extensions, creating a unified and professional image.

Customer contact facilitation: The vendor claims that Centralita Virtual allows businesses to design the best route for customer queries to be directed to the appropriate person, and offers features like call queues, recordings, and real-time monitoring to ensure efficient customer service.

Remote work support: According to the vendor, Centralita Virtual enables communication with employees from anywhere through extensions, allowing them to handle corporate calls from their computer or mobile phone, potentially improving remote work productivity.

24x7 IT support: The vendor states that Centralita Virtual provides round-the-clock IT support, freeing up IT teams from maintenance tasks and ensuring information security and privacy with a stable and robust telephony solution.