Chainels

Chainels is a tenant experience software designed to streamline the management of multi-tenant properties. It serves as a digital solution for landlords, property management teams, tenants, and service providers, providing them with a platform to access relevant information about their properties. Chainels caters to companies of all sizes, ranging from small businesses to large enterprises. Professionals in real estate management, property management, facility management, retail management, and office management can benefit from the features and functionalities offered by Chainels.

Key Features

Channeled Communication: According to the vendor, Chainels provides a personalized timeline and follow system to facilitate transparent dialogue and streamline tenant communications. Users can conduct surveys to gather feedback and increase stakeholder involvement. The platform offers a community-wide calendar to schedule and promote events. A smart targeting system allows for direct information delivery to individuals, tenants, or specific groups. Notifications can be sent and tracked through desktop, mobile, and email for optimal reach.

Tenant Management: The vendor states that Chainels allows users to build a database with personal and occupier profiles for retail, office, and residential spaces. Users can implement roles and authorizations with diverse access levels within the organization. Management tables provide an overview of property performance and data. Community statistics help track tenant engagement and performance. The vendor claims that tailored invite and sign-up flows ensure optimal uptake.

Property Information: According to the vendor, Chainels enables users to collect all building or district information in one place. Documents can be securely stored in building or occupier folders. Tenants can be notified of the latest uploads and amendments. Relevant content pages can be customized with rich text, media, and links. Building-related updates can be shared in the 'My building' channel.

Reservation System: The vendor states that Chainels allows tenants to easily reserve amenities, services, or spaces for temporary use. Management can list any item available for reservation by the community. A confirmation step can be added to the booking process, granting digital access upon approval. Denial reasons can be shared with users. The vendor claims that optimized processing of bookings leads to time savings.

Issue Reporting: According to the vendor, Chainels provides an intuitive ticketing system for submitting and tracking maintenance requests. Tenants can report issues like damages, plumbing, leaks, or power outages. Issues can be organized into categories for smoother stakeholder management and resolution. Photos can be attached to issue reports for better understanding of repairs or services required. Response and resolution rates can be tracked for optimization.

Request Forms: The vendor states that Chainels allows users to build custom digital forms for any workflow. Forms can be adapted to meet tenants' unique needs. Tenants can request loading bays, parking spaces, or the use of communal spaces. Approval requests can be sent to all stakeholders at once. According to the vendor, bottlenecks in processes can be eliminated through digitized forms.

Staff Discounts: According to the vendor, Chainels enables the offering of loyalty discounts to tenants, aiming to boost local spending and stimulate the community's economy. Community managers and local entrepreneurs can make loyalty discounts available to the community. Engagement with discounts is logged and can be visualized in monthly reports. Performance of discounts can be analyzed for optimization. The vendor claims that the Staff Discounts module engages tenants in their community.

Turnover Reporting: The vendor states that Chainels allows for the collection of secure and timely data on commercial tenants' performance. Automatic reminders increase response rates and ensure timely reporting. Reporting deadlines can be set within any timeframe. Data can be exported as a CSV file or retrieved through the API for use in ERP systems. According to the vendor, additional performance KPIs can be requested through custom forms.

IT Integrations: According to the vendor, Chainels offers IT integrations to connect with other software and systems for seamless data exchange. Integration with smart building technology enhances the portfolio with the best of smart building features. The API platform allows for easy management of software, processes, and data points. Integrations enable efficient data collection and analysis. The vendor claims that IT integrations support optimal portfolio management.