ChatGuru

ChatGuru is an automation tool designed to streamline WhatsApp communication for sales and customer service. According to the vendor, this software solution offers a range of features aimed at enhancing efficiency and effectiveness in managing customer interactions on WhatsApp. It targets small to large businesses across various professions and industries, including real estate, restaurants and bars, hotels and resorts, travel and tourism, and e-commerce.

Key Features

Automation with Multiple Users: According to the vendor, ChatGuru allows multiple users to operate from a single WhatsApp number, facilitating team collaboration and rotation of customer interactions.

Intelligent Funnel Automation: Leads can be categorized into different funnels, which can be customized based on specific needs, as claimed by the vendor. This feature aims to facilitate lead organization and qualification.

Automatic Data Collection: The vendor states that ChatGuru automates the collection of customer information, saving time and effort by allowing customers to input their CNPJ or CPF, which is then automatically retrieved and displayed.

Bank of Automated Responses: ChatGuru offers 24/7 automated responses, providing intelligent and personalized responses based on customer queries, as claimed by the vendor.

Customizable Reports: According to the vendor, ChatGuru offers a range of customizable reports that allow teams to track and manage their performance and processes, enabling data-driven decision-making.

WhatsApp Business API: For businesses dealing with high message volumes, ChatGuru provides access to the WhatsApp Business API through Official Solution Providers, as claimed by the vendor.

Multiple WhatsApp Numbers in One Account: According to the vendor, ChatGuru allows users to manage multiple WhatsApp numbers and users within a single account, making it easy to organize different teams or departments.

Quick Messages for Enhanced Efficiency: ChatGuru enables the use of shortcuts for frequently used responses, aiming to speed up communication and improve overall efficiency in customer service, according to the vendor.

Agent Permissions Management: The vendor claims that ChatGuru provides administrators with full control over user and department permissions, ensuring appropriate access and capabilities for each user.

CRM Integration: According to the vendor, ChatGuru seamlessly integrates with virtually any CRM, automating processes and saving time for the team.