Chatiico

Chatiico is a chat messaging platform designed to streamline and automate customer conversations for businesses. According to the vendor, it enables small to medium-sized businesses to effectively manage and automate customer interactions across multiple channels, including popular platforms like WhatsApp, Facebook Messenger, and Instagram. Chatiico is aimed at various professions and industries, including customer support teams, sales teams, marketing teams, e-commerce businesses, and service-based businesses.

Key Features

Automated Conversations with Bots: According to the vendor, users can easily create and manage chatbot workflows to automate customer interactions. The vendor claims that Chatiico provides personalized experiences and helps respond to customer queries promptly.

Conversational Support: The vendor suggests that Chatiico allows businesses to utilize automated messaging to identify customer issues and direct them to the appropriate agents based on their skills, functions, languages, shifts, etc. This, according to the vendor, can improve customer support efficiency and ensure prompt responses.

Conversational Sales: According to the vendor, Chatiico can increase sales visibility by replacing personal messages with business accounts. The vendor claims that users can self-qualify leads and sync with CRM for effective sales management.

Shared and Individual Inboxes: The vendor states that Chatiico provides users with access to all customer chats in a single inbox, making it easier to manage and respond to messages. Additionally, the vendor claims that users can share inboxes among team members for collaborative customer support.

Broadcast Module: According to the vendor, Chatiico offers an efficient way to send routine and urgent newsletters, event updates, emergency broadcasts, downtime alerts, and more. The vendor claims that users can build sophisticated segments and reach the right people through their preferred channels.

Flexible Workflow Automation: The vendor suggests that Chatiico allows users to create versatile chat menus for customer exploration of products and services. The vendor claims that users can tag customer interests for future sales prospect lists, marketing broadcasts, or drip campaigns.

Supervisor Dashboard: The vendor states that Chatiico provides a daily dashboard for managers to quickly detect conversation anomalies or agent issues. According to the vendor, managers can monitor real-time agent performance, workload, and identify unresolved conversations.

Reports and Analytics: According to the vendor, Chatiico offers long-term insights into team, conversation, and overall messaging performance. The vendor claims that users can track user performance, response and resolution time trends, peak activity hours, and popular message sources.

WhatsApp Business API Integration: The vendor states that Chatiico allows users to connect a WhatsApp Business API account to chat with customers through WhatsApp. According to the vendor, users can automate and manage WhatsApp conversations through Chatiico.com.

Integrations: According to the vendor, Chatiico can be integrated with various platforms and services such as Facebook Messenger, Instagram, Telegram, SMS, Gmail, Google Sheets, Shopify, WooCommerce, and more. The vendor claims that users can automate data exchange and streamline workflows between different tools.