Chatnels

Chatnels is a chat screening and message routing platform designed to build and scale conversation-driven communities. According to the vendor, it is suitable for organizations of all sizes, from small businesses to large enterprises. Chatnels caters to a wide range of professions and industries, including customer support teams, community managers, marketing and sales teams, nonprofit organizations, and healthcare providers.

Key Features

Chat Management Tools: According to the vendor, Chatnels offers chat management tools that allow users to organize chats into designated topics or departments, initiate or transfer chats directly, view and assist with incoming chats, collaborate seamlessly with team members, save chat context for easy user hand-offs, prioritize urgent interactions with Inbox Manager, and gain insights into team chat usage with Reports & Analytics.

Flow Bot: The vendor states that Chatnels provides a Flow Bot feature that enables users to create conversational assessments, automate repetitive tasks, customize rule-based bots to answer FAQ and client inquiries, configure and deploy bots to specific inquiries or topics, integrate with business systems using webhooks, and provide standalone and embeddable options for user interaction hub.

Community Engagement: Chatnels offers features for community engagement, including the ability to scale messaging reach with Broadcast Announcements, create open-concept chat rooms and content feeds with Community Feed, increase user engagement and reduce churn with space for discussions, feedback, and idea sharing, and control access for different groups and private spaces and chats.

Interactive Chat Bots: According to the vendor, Chatnels allows users to configure custom chat bot personalities, use an auto attendant feature with customizable name and avatar picture, ensure 24/7 availability and routing users to the right person or resources with auto-messages and response topics, automate FAQ responses, create educative bots to address information gaps, and streamline the volunteer application process with bot assessments and information sharing.

Compatibility and Integration: The vendor states that Chatnels offers compatibility and integration features such as Zoom integration for simplified video conferencing, connectors that provide SDKs for digital assistant integration, access to AI training services for customized training data and intent classifications, and expertise in software development, integration, UX design, and DevOps.