TrustRadius Insights
Chatroll has proven to be a valuable tool for managing webinars, particularly during the pandemic. Users appreciate the user-friendly chat …
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Product Details
- About
- Tech Details
What is Chatroll?
Chatroll Features
- Supported: Screen Sharing
- Supported: Customizable Branding
- Supported: Event Management
- Supported: Live Chat
- Supported: On-Demand Webinars
- Supported: Polls/Voting
- Supported: Q&A Management
- Supported: Reporting/Analytics
- Supported: Social Promotion
Chatroll Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Android, iPhone, iPad |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Chatroll has proven to be a valuable tool for managing webinars, particularly during the pandemic. Users appreciate the user-friendly chat design and the ability to interact with website visitors in real-time. This feature saves users time and effort in managing live user interaction on websites, especially during livestream shows. The real-time interaction feature has been highly valued by online ministries, allowing pastors and congregations to engage in real-time discussions, enhancing their virtual services and fostering a sense of community. Furthermore, Chatroll has been credited with improving customer service and satisfaction, enabling users to reach more customers and provide faster services. In professional settings such as meetings or church broadcasts, users have found Chatroll easy to use and appreciate the option to log in as a guest or with custom names. Overall, despite some negative experiences reported by users, Chatroll has been embraced as a reliable solution for facilitating engagement and interaction with viewers, making it an essential tool for webinars and livestream shows alike.
Better option for webinars: Users have found Chatroll to be a superior choice compared to free meeting apps, with its more immersive experience for webinars. Several users have mentioned that it offers a range of features specifically designed for conducting successful webinars.
Useful live chat management: The live chat management feature in Chatroll has received high praise from users, who appreciate its usefulness during webinars. Many reviewers have highlighted the ability to filter comments as a valuable tool for managing and moderating discussions effectively.
Limited free option: The availability of a limited free option has been appreciated by users, allowing them to try out Chatroll before making a commitment. This has been particularly helpful in assessing whether the software meets their needs and justifies an investment.
Expensive Pricing: Some users have found Chatroll to be costly for the features it offers, stating that they feel the product does not provide a good value for its price.
Occasional Bugs and Navigation Issues: Users have reported occasional bugs when navigating between comments in Chatroll, which has caused frustration. These navigation issues have been mentioned by some reviewers as an area of improvement.
Server Errors and Accessibility Problems: Several users have experienced server errors and difficulties accessing the Chatroll site. This has led to inconvenience for these users, who have expressed their dissatisfaction with these technical problems.