Churned

Churned is an AI-driven Customer Success Management platform designed to assist businesses in reducing customer churn and maximizing customer retention. According to the vendor, Churned offers a range of features that can help businesses achieve these goals.

Key Features

Unify Data: According to the vendor, Churned allows businesses to integrate customer data from any tech stack and gain a clear overview of relevant data for each customer. This can help businesses understand risk levels, churn rates, and usage trends.

Understand Health: Churned utilizes AI-based health scores to identify key churn drivers and provide automated alerts for at-risk customers. The vendor claims that businesses can easily comprehend the results based on customer segments.

Proactive Engagement: The vendor states that Churned provides automated alerts for at-risk customers, enabling businesses to proactively engage with customers in poor health. Additionally, Churned offers features to help businesses maximize growth opportunities with healthy customers.

Automated Next Best Actions: Churned offers automated next best product offerings and personalized customer contact channels, according to the vendor. This can help businesses boost growth, accelerate upsells, and provide targeted product recommendations.

360-Degree Customer Insights: The vendor claims that Churned provides businesses with a complete overview of customer health and trends. With Churned, businesses can track customer engagement levels and detect underlying churn risk drivers.

Predictive Intelligence: According to the vendor, Churned utilizes predictive analytics to forecast churn and customer lifetime value. This can help businesses optimize their retention strategies and measure the impact of recommendations and campaigns.

Smart Customer Segmentations: Churned allows businesses to identify best and worst performing customer segments, according to the vendor. This enables businesses to tailor their engagement strategies based on segment insights.

Real-time Data Analytics: Churned provides businesses with access to real-time customer insights, allowing them to monitor churn rates, warning alerts, and key performance indicators.

Integration with Marketing Automation Tools: According to the vendor, Churned seamlessly integrates with marketing automation systems, enabling businesses to automate personalized next best actions and scale 1:1 personalization.

Customer Health Scores: Churned assigns AI-driven health scores to customers, allowing businesses to monitor customer health and development.