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Users of CivicGOV have found the software to be highly customizable and responsive, addressing their need for a software that can be …
Overview
What is civicgov?
CivicPlus offers civicgov, a solution for municipal governments' permitting, planning, licensing, code enforcement, and fire inspection software needs. The vendor states it is designed by former government employees to address greatest workflow and documentation challenges.
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What is civicgov?
CivicPlus offers civicgov, a solution for municipal governments' permitting, planning, licensing, code enforcement, and fire inspection software needs. The vendor states it is designed by former government employees to address greatest workflow and documentation challenges.
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Product Details
- About
- Tech Details
What is civicgov?
civicgov Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of CivicGOV have found the software to be highly customizable and responsive, addressing their need for a software that can be tailored to their specific requirements. This has proven to be invaluable for businesses who were previously limited by the lack of support from their previous software provider. With CivicGOV, they have found exactly what they needed at an affordable price. The ease of use and mobile operations of the software have also been praised by users, as it allows them to conveniently access and utilize it on their phones and tablets.
One key problem that CivicGOV solves is the significant reduction in record processing time, leading to improved overall efficiency. Users no longer have to spend valuable time dealing with paperwork, as the software automates and streamlines record workflows. Additionally, the software facilitates collaboration with the public regarding record applications, ensuring a seamless and transparent process for all parties involved. Another business problem solved by CivicGOV is the ease of recording building permits. Users have found that the software simplifies this process, eliminating manual errors and providing a centralized system for tracking and managing permits.
Furthermore, CivicGOV has proven to be highly beneficial for sharing information across different departments. Users have successfully shared the program with other departments such as assessing and water & sewer, allowing them to check for building permits, add permits, and access important information like deeds and easements. This integration has streamlined operations and improved communication across departments. The ability to scan and attach data, pictures, and information to tax parcels has also proved valuable for users. Various departments can now access this information as needed, eliminating the need for multiple systems or manual searches.
Finally, users appreciate the exceptional customer service and support provided by the company behind CivicGOV. This level of service ensures that users feel confident in their decision to adopt the software and know that assistance is readily available if any issues arise. With CivicGOV, businesses can solve critical business problems such as inefficiencies in record processing, lack of customization options, and information silos across departments.
User-Friendly Interface: Many users have praised the software for its user-friendly interface, stating that it is very easy to learn and navigate. They appreciate how intuitive the system is, which allows them to quickly become familiar with its features and functionalities.
Excellent Customer Support: Reviewers have consistently mentioned the excellent customer support provided by the staff. Users describe the team as friendly, helpful, and highly responsive. The support team promptly addresses inquiries and requests, often providing same-day or next-day responses.
Customization Options: Users appreciate the software's ability to be customized according to their specific needs. They find it easy to personalize forms, reports, and drop-down windows, allowing them to tailor the software to their unique requirements. This flexibility enhances their overall experience with CivicGOV.
Inconsistent Software Performance: Some users have reported experiencing system-wide problems with the software in the past. While one user acknowledges that they personally encountered such an issue, they also mention that their internet provider has caused more problems for them than the software itself.
Limited Zoning Options: Users have expressed a desire for more options in the zoning feature of the software. Specifically, they would like to be able to label requests going in front of the Zoning Board, as this functionality is currently lacking.
Lack of Integration with City RPS System: According to users, one notable drawback of the software is its lack of integration with the city's RPS system. As a result, manual updates are required when it comes to updating owners' addresses. Users suggest that automatic updates from the program would greatly simplify this process and improve efficiency.