Clarity Communication Center

The Clarity Communication Center is a communication solution offered by Clarity AG that aims to enhance the quality and efficiency of corporate communications while minimizing costs. This software suite combines business and contact center communications into one integrated platform, making it suitable for companies of various sizes. According to the vendor, professionals in contact center management, customer service, sales, IT, and the healthcare industry can benefit from the unified communications, computer-telephony integration, and open architecture provided by the Clarity Communication Center.

Key Features

Unified Communications: According to the vendor, the Clarity Communication Center integrates different communication channels within an organization, allowing access to traditional telephony, video conferencing, messaging, email, and more from a single device. This is said to optimize communication and streamline business processes.

Computer-Telephony Integration (CTI): The Clarity Communication Center reportedly enables intuitive and elegant communication between computers and telephony systems by seamlessly integrating telephony features into desktop applications. The vendor claims that this enhances productivity and efficiency.

Home Office: According to the vendor, the Clarity Communication Center facilitates comfortable and efficient remote work by providing access to office numbers and features from a mobile office. This feature allows phone calls with a notebook and headset, ensuring seamless communication from anywhere.

Mobile Client for iOS and Android Smartphone: The Clarity Communication Center offers a mobile client for iOS and Android smartphones, according to the vendor. This client is said to provide access to communication features on the go, allowing users to stay connected with the One Number Concept.

Open Architecture: The Clarity Communication Center reportedly offers integration with commercially available SIP end devices, providing flexibility to adapt to existing IT infrastructure. The vendor claims that it is also compatible with popular virtualization solutions, making integration into the existing technology stack easier.

Script Editor: According to the vendor, the Clarity Communication Center provides a graphical interface for creating complex call flows, simplifying the display of call flows and enhancing call routing and customization. This feature is said to help businesses optimize their call handling processes.

Open Interfaces: The Clarity Communication Center reportedly offers open interfaces that enable seamless integration with CRM and ERP software. According to the vendor, this integration enhances productivity and improves the overall customer experience by enabling efficient data sharing and workflow automation.

MS-SQL Database: The Clarity Communication Center uses a standard MS-SQL database, according to the vendor. This eliminates the need for proprietary databases and simplifies data management and integration, making it easier for businesses to leverage their existing database infrastructure.

Presence Status: According to the vendor, the Clarity Communication Center provides an overview of users and their availability status, along with extensive statistics on calling behavior. This feature is said to facilitate efficient communication and collaboration, ensuring that users can connect with the right people at the right time.

Chat: The Clarity Communication Center reportedly offers group chat and individual messaging between users, along with file sharing and calling directly from the chat interface. According to the vendor, this enhances real-time communication and collaboration, enabling teams to work together seamlessly.