TrustRadius Insights
Click4Assistance has been praised by users for its excellent support team, who are always available to assist with any queries. This has …
Overview
What is Click4Assistance?
Click4Assistance is a live chat tool from the UK company of the same name.
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What is Click4Assistance?
Click4Assistance is a live chat tool from the UK company of the same name.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Click4Assistance?
Click4Assistance Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Click4Assistance has been praised by users for its excellent support team, who are always available to assist with any queries. This has solved a key business problem for customers as they can rely on prompt and helpful support when implementing the software. Additionally, customers have greatly benefited from the various contact options provided by Click4Assistance, improving their overall experience. The availability of multiple channels such as live chat, email, and callback functionality has made it easier for businesses to engage with their customers effectively.
Another business problem that Click4Assistance solves is the ease of introducing live chat on websites. Users have found it convenient to implement this feature and allow customers to ask questions in real-time. By providing instant assistance, businesses can enhance customer satisfaction and address any concerns promptly, improving the overall customer experience.
Furthermore, Click4Assistance offers customization options for buttons and chat surveys, allowing users to tailor the live chat experience to their specific needs. This solves a key business problem by enabling businesses to create a personalized interaction with their customers, ultimately leading to better engagement and conversions.
Users have also successfully utilized the data collected from live chat interactions through Click4Assistance to enhance their websites and provide better service to customers. By analyzing the valuable insights gained from these interactions, businesses can make informed decisions to improve website usability and optimize customer support strategies.
Despite some IT issues, users have praised the good customer service provided by Click4Assistance. This highlights the company's dedication to resolving any technical challenges promptly and ensuring a positive user experience.
In conclusion, Click4Assistance solves several business problems by offering excellent support, multiple contact options, easy implementation of live chat, customization features, data-driven decision-making capabilities, and reliable customer service. These experiences demonstrate how users have successfully relied on Click4Assistance to meet their specific live chat solution requirements.
Easy customization: Several users have found Click4Assistance easy to set up and customize, allowing them to personalize their experience by adding colors and aligning the software with their brand and website design.
Intuitive navigation: Many reviewers appreciate the ease of use of Click4Assistance, mentioning that it is intuitive and requires little effort to navigate. This makes it convenient for both operators and customers.
Responsive customer support: Multiple users have praised the availability and helpfulness of Click4Assistance's support team. They appreciate having responsive and reliable customer support whenever they need assistance.
Font Inconsistency: Some users have reported experiencing issues with the font size in Click4Assistance, leading to inconsistent appearance and readability.
Lack of Phone System Integration: Several reviewers have expressed a desire for better integration between Click4Assistance and their phone systems, as it would enhance communication and overall efficiency.
Reporting Complexity: Users have mentioned that generating comprehensive reports in Click4Assistance can be challenging due to the software's limitation of producing multiple smaller reports instead of one cohesive report.