Client 360

Client 360, developed by Housing Support Pro, is a software solution aimed at providing total visibility of tenants and properties, streamlining operations, and delivering real-time information and task monitoring. According to the vendor, this versatile product caters to businesses of all sizes and is widely used across various professions and industries, including housing, healthcare, construction, facilities management, and retail.

Key Features

Total Visibility: According to the vendor, Client 360 offers complete visibility of every operational activity through pre-built business processes for tasks such as tenant sign-up, arrears management, property surveys, gas inspections, and more. Users can access information in real-time, search by tenant or property name, create custom watchlists, and receive automated reminders for critical activities.

Paper-Free Operations: The vendor claims that Client 360 provides a 100% paper-free solution, eliminating the need for manual administration and paper forms. All information is delivered in real-time, and task monitoring includes automatic alerts for approaching deadlines. Users can generate forms directly from the mobile app, allocate part-completed forms to tasks, and automatically update completed tasks on the planner.

Global Accessibility: The vendor states that Client 360 offers global accessibility, allowing users to access the software from anywhere in the world. This feature eliminates the need to travel back to the office between property visits, making it convenient for businesses with global operations.

Void Turnaround Time Reduction: According to the vendor, Client 360 aims to reduce the average void turnaround time from 23 days to 18 days, potentially saving 5 days per property. This feature enables efficient management of vacant properties, optimizing the time between tenancies.

Dynamic Neighbourhood Officer Planner: The vendor claims that Client 360 includes an easy-to-use planner with pre-populated forms, activity monitoring, and real-time tasks and information management. This feature aims to ensure 100% compliance with guided Trust operations, monitor people's performance, and track compliance effortlessly.

Management Dashboard: According to the vendor, Client 360 offers a comprehensive tenant and property directory through the management dashboard. Users can stay updated with real-time performance information, access service forms online, optimize tenant visits, and reduce travel. The vendor claims that this feature provides complete peace of mind.

Core Management Information: The vendor states that Client 360 allows users to access core management information on the move through data panels displaying comprehensive tenant and property details. This includes tenant and household member information, repair history, transaction history, and current rent balance.

Quick Links: According to the vendor, Client 360 allows users to view daily or weekly tasks, create custom watchlists for specific projects or lists, and easily track tenants with arrears or gas inspections due. This feature aims to ensure quick access to essential information and tasks.

Simple Navigation: The vendor claims that Client 360 offers simple navigation, allowing users to instantly filter activities by tenant or property and easily access recently viewed items. This feature enhances user experience by providing intuitive navigation options.

Integrated Communication: According to the vendor, Client 360 enables seamless communication by allowing users to send emails or SMS text messages directly from the app. Users can customize predefined messages, and all correspondence is recorded for audit purposes.