Cloud IP PBX

Cloud IP PBX is a cloud-based communication solution offered by FirstComm. According to the vendor, it is designed to enable businesses of all sizes to efficiently manage their phone systems and make calls over the internet. This versatile product is said to cater to small, medium, and large-sized companies across various industries and professions, including professional services, healthcare, retail, education, and financial services.

Key Features

According to the vendor, Cloud IP PBX offers the following key features:

Call Routing: The vendor claims that businesses can easily route incoming calls to specific extensions or departments based on predefined rules, ensuring efficient call handling and effective communication.

Voicemail: According to the vendor, Cloud IP PBX enables callers to leave messages when recipients are unavailable, with options to access voicemail from phones, email, or a web portal, ensuring prompt message retrieval.

Call Forwarding: The vendor states that Cloud IP PBX allows businesses to seamlessly redirect incoming calls to another phone number or extension, ensuring calls are answered even when employees are away from their desks.

Conference Calling: According to the vendor, Cloud IP PBX facilitates collaborative meetings and client presentations by allowing multiple participants to join a single call, enhancing remote team collaboration.

Auto Attendant: The vendor claims that Cloud IP PBX greets callers with a pre-recorded message and provides navigation options, enabling efficient call routing without manual intervention.

Call Recording: According to the vendor, Cloud IP PBX allows businesses to record incoming and outgoing calls for quality assurance, training, or compliance purposes, with secure storage and easy access to call recordings.

Call Analytics: According to the vendor, Cloud IP PBX provides valuable insights into call activities, including volume, duration, and patterns, to make data-driven decisions and optimize communication strategies.

Mobile Integration: The vendor states that Cloud IP PBX allows employees to stay connected on the go by making and receiving calls using mobile devices, ensuring effective communication even when away from their desks.

Unified Messaging: According to the vendor, Cloud IP PBX integrates voicemail, email, and other messaging platforms into a single interface, simplifying communication and providing a centralized location for messages.

Call Monitoring: The vendor claims that Cloud IP PBX allows businesses to monitor calls in real-time, enabling supervisors or managers to listen in, provide coaching, and maintain service standards for quality assurance and compliance.