CogendaWorks

CogendaWorks is an integrated collection and litigation software developed by Cogenda Limited. According to the vendor, it is designed to assist businesses in the credit services industry with debt recovery. The software caters to companies of all sizes, offering a scalable solution for small businesses to large corporations. It is widely used by professionals and industries such as credit services, debt collection agencies, legal departments, financial institutions, and professional service firms to streamline their revenue recovery processes.

Key Features

Debt Manager: According to the vendor, the software provides efficient handling of inbound and outbound call traffic, payment management, installment arrangements, correspondence management, and note-taking functionalities.

Payment Plans: The software automatically calculates installment plans, allows for future payment increases without contact, monitors activity, issues reminders, and facilitates the reintegration of failed accounts into the collection cycle.

Campaign Manager: Users can create campaigns and multi-level strategies based on user-defined criteria, prioritize communication through various channels, automate business processes, and analyze campaign results.

Queue Manager: The software enables the assignment and tracking of campaigns based on user-defined criteria, with the flexibility to add or remove assignees as the campaign progresses. It also provides statistics to enhance performance.

Client Web Manager: Users can access a secure web portal for real-time reporting and data access. The portal allows customers to view records, update accounts, refer new matters, compile reports, and allocate access levels.

Automated Payments: The software offers integrated payment solutions via telephone and internet, including IVR payment and internet payment solutions available 24/7.

Litigation Manager: According to the vendor, the software automates the entire litigation process, including document creation. It provides procedures for money claims, recovery of goods, bankruptcy, and winding up.

Claim Manager: The software consolidates multiple debts for a debtor into a single claim, applies user-defined fees and interest calculations, and generates standard particulars of claim and completed forms.

Defence Manager: Users can handle full and partial defense and counter claims, with procedures available for small claim, fast track, and multi-track cases. The software also offers time logging and completed form production.

Enforcement Manager: The software provides a range of enforcements, such as attachment of earnings order, charging order, bankruptcy, winding up, and warrant of execution. It includes comprehensive procedures for both County Court and High Court.