TrustRadius Insights
Cohere has proven to be a valuable tool for improving customer support and resolving issues efficiently. Users have found that the …
Overview
What is Cohere?
Cohere's language models helps businesses explore, generate, search for, and act upon information. Cohere can be used to power an enterprise chat agent that answers questions grounded in company knowledge, and that can take actions and drive processes. Or Cohere's…
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What is Cohere?
Cohere's language models helps businesses explore, generate, search for, and act upon information. Cohere can be used to power an enterprise chat agent that answers questions grounded in company knowledge, and that can take actions and drive processes. Or Cohere's multilingual embedding model…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://cohere.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Building Cohere API Demo App With Streamlit | Adrien Morisot
YouTube
NLP JumpStart | The Power of Multilingual Semantic Search
YouTube
How to Add AI to an App
YouTube
Create a Custom Language Model with Surge AI and Cohere
YouTube
Product Details
- About
- Competitors
- Tech Details
What is Cohere?
Cohere's language models helps businesses explore, generate, search for, and act upon information. Cohere can be used to power an enterprise chat agent that answers questions grounded in company knowledge, and that can take actions and drive processes. Or Cohere's multilingual embedding model enables semantic search, classification and sentiment analysis across 109 languages.
Cohere Video
Generating and Understanding Natural Language with AI (Aidan Gomez, PhD)
Cohere Competitors
Cohere Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Cohere has proven to be a valuable tool for improving customer support and resolving issues efficiently. Users have found that the reach-out feature of Cohere allows them to call visitors when they land on their website, enhancing their ability to assist customers in real-time. This increased contact with clients and improved understanding of their issues has led to rapid conflict resolution.
Cohere's secure screen sharing feature has been praised by customers, especially those with offshore teams. It enables them to share screens with customers while blocking out sensitive information, ensuring privacy and security. Additionally, the intuitive UI and easy setup of Cohere make it convenient for users to seamlessly share screens with customers, promoting better product understanding and customer support.
The dashboard provided by Cohere is another useful feature, empowering team members with the necessary information to answer tickets, communicate with colleagues, and ask customers questions. This helps identify weaknesses in their answering services and contributes to continuous improvement in customer support. Furthermore, Cohere's built-in analytics dashboard assists users in solving day-to-day support and technical issues faced by their customers.
Apart from its role in customer support, Cohere serves as a valuable platform for developers. It acts as a baseline platform that bridges understandings between developers, resulting in increased productivity and the ability to complete more projects. Users appreciate the simplification of complex languages and improved functionality provided by Cohere, making their work more manageable.
Cohere also finds application in observing user behavior and product flow, assisting customers experiencing issues. The session replay feature proves helpful in uncovering bugs, gathering new product ideas, analyzing customer behavior, and supporting customer service tickets. Although some users have encountered minor UX issues related to tracking watched sessions, overall feedback on the usefulness of this feature is positive.
Customers have reported solving numerous problems related to customer service and product research using Cohere. The ability to avoid setting up additional calls or explaining product issues over the phone has proven beneficial for customer service. Moreover, Cohere's usage in onboarding, training calls, and support requests significantly improves customers' learning experience, product usage, and reduces churn.
By providing real-time assistance when needed, Cohere helps users review and pinpoint issues faced by their users. This enables them to identify and fix issues on user portals and detect errors in their software application, enhancing their understanding of user interactions. Overall, Cohere has become an indispensable tool for improving customer support and streamlining various processes across different teams.
Calling Feature: Users find the calling feature of Cohere to be highly beneficial, allowing them to easily contact visitors on their website and connect with them. Several reviewers have mentioned that this feature has helped them reach out to potential leads regardless of lead quality.
Text Summarization: The text summarization feature in Cohere is praised by users for its ability to quickly provide them with the information they need. Many reviewers have stated that this feature has significantly improved their productivity by saving time and effort in obtaining relevant information.
Prompt Customer Attention: Users appreciate the prompt attention given by Cohere to clients' needs. Multiple reviewers have mentioned that their inquiries are addressed immediately, indicating a high level of customer service from the platform.
Inaccurate Text Classification: Several reviewers have expressed dissatisfaction with the text classification feature in Cohere, noting that it is not reliable and often produces incorrect results. They have found this to be a significant drawback when relying on the software for accurate analysis.
Internal Disorganization and Pricing Issues: Many users have voiced their frustration with the internal disorganization of the company behind Cohere. This includes difficulties in obtaining pricing information and the perception that the cost of using Cohere is higher compared to other solutions in the market. These concerns indicate a need for improved transparency and streamlined processes within the organization.
Limited Free Version and Hidden Integrations: A common complaint among reviewers is that the free version of Cohere has limitations. Users have reported restricted access to sessions and important integrations being inaccessible without payment. This restricts users from fully exploring or utilizing all features of Cohere without an additional financial commitment.