Coheris CRM Suite

Coheris CRM Suite, developed by ChapsVision, is a customer relationship management solution that aims to enhance customer service, sales performance, and marketing campaigns. According to the vendor, this software is designed to cater to small, medium, and large enterprises across various industries, including insurance and mutuals, finance and banking, consumer goods, agri-food, OTC-pharmacy, luxury, retail, governmental, and public sectors. It is intended for sales representatives, customer service agents, and marketing professionals, providing them with a unified view of customers to personalize experiences and maximize customer value.

Key Features

360° Vision: According to the vendor, this feature provides a reliable and consolidated knowledge of customers, allowing for a unique and global view of customer value. It enables personalized interactions with known customers and supports operational actions based on customer insights.

Efficiency: The vendor claims that this feature ensures efficient and quality responses to omnichannel customer requests. It helps manage solicitations, commercial rebounds, and the overall quality of customer relations. The vendor states that it improves efficiency and autonomy for each user, aligning with the company's business processes. Real-time monitoring of key performance indicators (KPIs) is also supported.

Customer Satisfaction: According to the vendor, this feature aims to strengthen the relationship with the brand/company, increasing customer value. It is designed to improve customer satisfaction and loyalty by enhancing service quality and controlling service costs.

Marketing & Sales Performance: The vendor states that this feature optimizes marketing campaigns to generate more sales. It enables audience segmentation and orchestration of omnichannel campaigns. The vendor claims that it also measures conversion rates to evaluate marketing performance.

Centralize Your Various Tasks: According to the vendor, this feature helps structure and maximize customer knowledge within the company. It supports multi-channel marketing actions, sales management, and prospecting. The vendor states that it improves commercial performance, reduces costs, and builds customer loyalty.

CRM Software for Your Business: The vendor claims that this feature offers extended functionalities for customer relationship management. It is suitable for customer service, sales force, and marketing teams. The software allows the management of accounts, contacts, and commercial relationships. Additionally, it provides tools to animate commercial relationships and manage sales performance.

A Simple and Accessible CRM: According to the vendor, this feature offers an omnichannel view of the customer through social networks, emails, and SMS. It provides mobility and disconnected mode across multiple devices. The vendor states that it allows easy integration with existing information systems, whether on-premise or in the cloud.

An RGPD Compliant CRM: The vendor claims that this feature integrates functionalities to help companies comply with the General Data Protection Regulation (GDPR). It enables the gathering of consent, tracks information changes, and manages data access and portability. The vendor states that it also handles the right to be forgotten and controls comment areas to avoid capturing sensitive personal data.

A Modular CRM: According to the vendor, this feature offers a complete and versatile CRM solution for contact management, sales processes, and customer support. The vendor claims that it is a scalable CRM tool with various integrated modules.