collectAI

collectAI is an AI-powered software solution provided by collect Artificial Intelligence GmbH, a company within the Aareal Bank Group. According to the vendor, the product aims to automate and optimize the debt collection process for businesses of all sizes. By leveraging machine learning algorithms, data analytics, and personalized communication, collectAI improves payment rates and enhances the customer experience. This versatile solution caters to various industries, including financial services, e-commerce, telecommunications, utilities, and healthcare.

Key Features

Billing & Invoicing: According to the vendor, collectAI utilizes AI-based risk management and scoring to intelligently manage receivables and process payments. It automates billing and invoicing processes, reducing manual effort and minimizing errors. The solution also offers personalized payment reminders and flexible payment options to enhance customer satisfaction.

Digital Touchpoints: The vendor claims that collectAI provides AI-powered communication channels such as email, SMS, and chatbot for personalized and interactive customer engagement. It automates and optimizes customer interactions throughout the debt collection process, delivering targeted and timely messages to improve response rates and payment behavior. The solution also offers real-time tracking and analytics capabilities to monitor customer interactions and campaign performance.

Checkout & Payment: According to the vendor, collectAI offers a secure and user-friendly payment portal that enables customers to make payments conveniently. The solution supports various payment methods, including credit card, direct debit, and digital wallets, to cater to diverse customer preferences. It ensures compliance with data protection regulations and provides secure payment processing. Additionally, collectAI seamlessly integrates with existing payment systems to streamline payment reconciliation and reporting.

Dunning & Collecting: The vendor states that collectAI leverages AI-driven dunning processes to optimize debt collection strategies and increase recovery rates. It automates the generation and delivery of dunning letters and reminders, saving time and effort. The solution also provides intelligent segmentation and prioritization of debtors based on risk profiles and payment behavior. Moreover, collectAI offers flexible and personalized payment arrangements to facilitate debt resolution.

Order-to-Cash Value Chain: end-to-end and AI-optimized: According to the vendor, collectAI's platform unifies and manages data and processes across the entire Order-to-Cash value chain. This integration results in improved cash flow, reduced costs, and increased customer lifetime value.

Flexible Automation: The vendor emphasizes that collectAI allows users to customize and control the level of automation in the AI models, providing flexibility to meet specific business needs.

State-of-the-art AI Toolbox: collectAI utilizes advanced AI techniques, including Reinforcement Learning, Natural Language Processing, Gradient Boosting, Contextual Bandits, and Deep-Q-Networks, to optimize results.

EU AI Act ready & GDPR-compliant: As a portfolio company of Aareal Bank Group, collectAI assures compliance with the highest regulatory standards, including the EU AI Act and GDPR.

Data Enrichment: collectAI's Data Enrichment AI ensures accurate and reliable customer data by keeping it up-to-date. This feature enables effective debt management.

Payment AI: The vendor claims that collectAI's Payment AI feature predicts potential payment disruptions in advance, empowering businesses to take proactive measures to prevent late or missed payments.