CollectKart

Collect Kart, developed by DocBoyz, is a debt collection platform designed to streamline the debt collection process for Banking & Financial Services companies. According to the vendor, this solution aims to reduce collection costs, improve efficiency, enhance monitoring capabilities, and enable faster resolution. The platform is suitable for businesses of all sizes and caters to a range of professions and industries, including Banking & Financial Services, Debt Collection Agencies, Call Centers, Fintech Correspondents, and BFSI Companies.

Key Features

Customization based on the client's process: Collect Kart offers customization options to tailor the platform to the unique requirements and workflows of each client's debt collection process, according to the vendor.

Agency onboarding & Real-Time Monitoring: Collect Kart facilitates easy onboarding of debt collection agencies and provides real-time monitoring of their activities, ensuring better oversight and control, as claimed by the vendor.

Cloud-Based Predictive Calling: Powered by AI, Collect Kart utilizes cloud-based predictive calling to assist call center agents in customer calling, call recording, and payment follow-up, according to the vendor.

Dashboard & Mobile App: Collect Kart provides a user-friendly dashboard and a mobile app, allowing users to access the platform's features and monitor collection activities on-the-go, as stated by the vendor.

Pan-India FC & Agencies Network: Collect Kart boasts an extensive network of Fintech Correspondents (FC) and agencies across India, enabling efficient physical visits to customers for payment collection, according to the vendor.

Seamless Integration with Enterprise Suite/LMS/CRM: Collect Kart seamlessly integrates with existing enterprise suites, loan management systems (LMS), and customer relationship management (CRM) platforms to enhance overall process efficiency, as claimed by the vendor.

Effective automated settlement: Collect Kart offers automated settlement capabilities for efficient payment processing, streamlining the settlement process and reducing manual intervention, according to the vendor.

Automated allocation of cases to the agency representatives: Collect Kart automates the allocation of debt collection cases to agency representatives, ensuring fair distribution of workload and improving overall efficiency, according to the vendor.

Automated triggering: The platform has automated triggering capabilities for various actions and notifications, allowing users to set up triggers to automate specific tasks and receive real-time updates, as stated by the vendor.

Case Upload: Clients can easily upload collection cases using the DocBoyz Portal or API, simplifying the process of initiating debt collection cases, according to the vendor.