CommPay

CommPay by Onyx CenterSource is a commission payment processing solution designed to streamline the commission process for hotels and resorts in the hospitality industry. It caters to hotels and resorts of all sizes, from small boutique hotels to large international chains. CommPay is utilized by professionals and industries within the hospitality sector, including hotel management companies, revenue managers, finance and accounting professionals, travel agencies, and the broader hospitality industry.

Key Features

Commission Payment Processing: According to the vendor, CommPay streamlines the commission process for hotels and resorts, ensuring accurate and timely payment to travel agents who bring business to the hotels. It aims to simplify payment processing and eliminate the need for hotels to issue payments in multiple currencies, potentially resulting in cost savings.

Reduced Administration Cost & Effort: The vendor states that CommPay helps hotels reduce administrative burden and costs by outsourcing the resources required to maintain agency profiles and handle queries. Additionally, hotels may save costs associated with currency exchange and international transactions by streamlining payment processes.

Improved Travel Agency Relationships: CommPay aims to foster positive relationships between hotels and travel agency partners by ensuring prompt and accurate payment to travel agents. The vendor suggests that this can contribute to hotels building a reputation as being "commission friendly" among travel agents.

Global Experience & Reach: Onyx CenterSource, the vendor behind CommPay, claims to have a vast network of commission-paying hotel properties and travel booking providers in over 160 countries. This global reach enables hotels to access a diverse range of potential travel agency partners and expand their business reach.

Best-in-Class Customer Service: Onyx CenterSource provides customer service with multilingual support. Hotels using CommPay can expect personalized assistance and follow-up on payment queries. The vendor offers a robust customer portal that provides tracking data and reports, empowering hotels with more control over their commission process.

Commission Reporting & Insights: CommPay offers tracking tools that enable hotels to effectively monitor and manage commission payments. Hotels can access comprehensive reporting and tracking features, eliminating the need for separate spreadsheets for each agency and providing greater transparency in the commission process.

Pay Only Validated Stays: According to the vendor, CommPay allows hotels to integrate with their property management system or utilize the ValidStay web-editing tool. This integration ensures that commissions are paid only for validated room stays, reducing the risk of overpaying commissions.

Add-On Services: CommPay provides additional services such as SelfInvoice for tax-compliant invoicing and OTAStay for managing OTA commission payments. The vendor claims that SelfInvoice simplifies tax reporting by automating the issuance of invoices across different countries. OTAStay facilitates efficient management of bookings, invoicing, and commission payments to online travel agencies.

PerformPay: PerformPay is a customizable feature that can be added to CommPay, allowing hotels to define specific business rules and logic for commission payments. According to the vendor, hotels can customize commission payments based on factors such as commission percentages, IATAs, brands, geographies, and time periods. This flexibility enables hotels to tailor their commission processes to their unique business requirements.