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VinSolutions Connect CRM has proven to be a valuable tool for managing and tracking potential clients. Users have found it easy to set up …
Overview
What is Connect CRM?
Connect CRM by VinSolutions is a dealership customer relationship management (CRM) software designed to enhance sales processes, improve customer engagement, and potentially increase revenue for automotive dealerships. According to the vendor, Connect CRM provides a comprehensive solution for automotive...
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Product Details
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- Tech Details
What is Connect CRM?
Connect CRM by VinSolutions is a dealership customer relationship management (CRM) software designed to enhance sales processes, improve customer engagement, and potentially increase revenue for automotive dealerships. According to the vendor, Connect CRM provides a comprehensive solution for automotive sales professionals, general managers, internet sales managers, sales managers, and dealership owners across the industry.
Key Features
Connect Automotive Intelligence: According to the vendor, Connect CRM leverages insights aggregated from Cox Automotive data to prioritize customers who are more likely to make a purchase. It also identifies buying signals from consumer data, helping dealerships determine when customers are ready to buy. Additionally, the software provides tools to prioritize follow-ups with the most engaged customers.
Connect CRM: Connect CRM integrates dealership tools and sales processes, potentially improving utilization and streamlining selling processes. The vendor claims that the software offers live and on-demand training options to equip staff with the necessary skills for success. It also allows for smart task assignments to help salespeople connect with the right customers at the right time.
Connect Mobile: Connect CRM offers a mobile app, enabling users to follow up with opportunities from anywhere. The app allows users to conveniently review desking, appointments, and other important information on the go. Additionally, it provides access to full conversation histories, facilitating customer connections while on the move.
Performance Management: Connect CRM offers proactive coaching from a dedicated advisor to optimize CRM utilization. The vendor claims that the software provides access to experienced advisors and on-demand training resources to help implement best practices.
Automotive Marketing Platform powered by VinSolutions: Connect CRM includes an automotive marketing platform that automates marketing campaigns and delivers personalized experiences. The software allows for the creation of automated marketing journeys based on customer data, potentially boosting engagement. It also provides the support of a Marketing Account Manager to maximize marketing efforts.
Vinessa Virtual Assistant: Connect CRM features Vinessa, a virtual assistant designed to efficiently follow up with every lead. According to the vendor, Vinessa can improve marketing ROI through automated responses and appointment setting. It utilizes artificial intelligence to assist customers consistently and quickly. Users can access a full readout of Vinessa's communications in the CRM.
Integrations: Connect CRM enables the syncing of customer and deal information between platforms. It integrates with Accelerate My Deal for enhanced showroom and remote shopping experiences, Kelley Blue Book for direct lead integration, and vAuto for matching cars to customers.
Dealership CRM: Connect CRM provides a single view of the customer across every touchpoint, potentially uncovering more leads and accelerating the path to purchase. The software allows for tracking customer interactions and communication history, facilitating improved customer engagement and overall experience.
Marketing: Connect CRM allows for the creation of personalized marketing campaigns based on customer behaviors and preferences. It enables targeted messaging and communication through various channels, automates lead generation and nurturing through marketing workflows, and provides tools to measure and analyze marketing campaign performance.
Desking: Connect CRM streamlines the buying process with integrated desking functionality. It displays real-time quotes, incentives, and financing options, allowing users to create customized sales proposals and vehicle comparison scenarios. Additionally, the software enables the real-time pushing of deal information to certified DMS.
Connect CRM Features
- Supported: Contact Database
- Supported: Reporting/Analytics
- Supported: Accounting
- Supported: Document Management
- Supported: Financing Management
- Supported: Inventory Management
- Supported: New Car Dealer
- Supported: Sales Floor Management
- Supported: Service Department
- Supported: Used Car Dealer
- Supported: Website Integration
Connect CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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- Pros
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VinSolutions Connect CRM has proven to be a valuable tool for managing and tracking potential clients. Users have found it easy to set up lead processes, allowing them to efficiently monitor and nurture their leads. The user-friendly desktop and mobile app versions have been particularly helpful for those who are not technologically inclined, ensuring that anyone can easily navigate the system.
One of the standout features of VinSolutions Connect CRM is its ability to manage multiple stores from one login. This convenience and efficiency have been praised by users, who appreciate being able to handle all their dealership operations in one central location. In addition, the CRM's integration with other software has streamlined workflows, making it effortless to connect different systems and improve overall productivity.
The CRM's effectiveness in enhancing customer relationships cannot be understated. By connecting with existing customers and potential clients, dealerships can strengthen these connections and provide personalized experiences. Furthermore, organizing sales and service leads, as well as merging multiple leads, is made easier with VinSolutions Connect CRM. Users have appreciated the seamless resource management and inventory control capabilities within the system.
Users have also highlighted the exceptional training and support provided by VinSolutions. With great training resources and various support channels like phone assistance, online video support, and classes offered, users feel confident in their ability to utilize the CRM effectively. The reporting capabilities of VinSolutions Connect CRM have also been commended for simplifying the tracking of leads, appointments, and contact ratios.
Overall, VinSolutions Connect CRM has received praise from users who have compared it to other CRM tools they have used. Its effectiveness in streamlining dealership operations and improving customer relationships has made it a recommended choice in this market. Furthermore, users appreciate that the product continues to evolve based on feedback and dealership needs, ensuring its continuous improvement.
Easy to Use and Manage Customers: Many users have found Connect CRM to be easy to use and navigate when managing their customers. They appreciate the user-friendly interface and the simplicity of tracking customer contacts, including phone calls. The software has helped them stay organized with leads and tasks, ultimately increasing sales.
Variety of Features: Reviewers have praised the variety of features offered by Connect CRM. From managing internet leads to desking deals and scheduling, the software provides comprehensive functionality that fulfills various needs. Users also appreciate the ability to customize elements unique to their dealership, allowing for quick and efficient searching of inventory while desking.
Great Support Team: Connect CRM is backed by a great support team that consistently assists users with any questions or issues they may encounter. Multiple reviewers have highlighted this aspect, emphasizing the helpfulness and responsiveness of the support staff. Having reliable support adds value to the overall experience of using Connect CRM.
Inefficient duplicate lead detection: Some users have experienced difficulties with Connect CRM's ability to effectively catch duplicate leads, leading to delays in their website launch and a hindered conversion process.
Challenges with user interface customization: Users have found the user interface of Connect CRM difficult to navigate and customize, making it hard for them to generate customized reports or tailor the software to their specific needs.
Reliance on account representative and tech support: Several users have mentioned that Connect CRM heavily relies on the account representative and requires frequent contact with tech support. This dependency has been seen as a drawback by some users who prefer more autonomy when using the software.