Connected Services

Connected Services is a comprehensive platform provided by Connected Services LLC that offers facility management solutions to optimize operating efficiency and enhance accountability. Designed for companies of all sizes, from single locations to national portfolios, Connected Services caters to a wide range of professions and industries including commercial and retail venues, real estate, facility management companies, property management companies, and the hospitality industry.

Key Features

Work Order Management: Efficiently schedule, dispatch, and receive alerts for service requests and work orders. Easily assign tasks to service providers and track the progress of each work order.

Scheduling, Dispatch & Alerts: Effectively manage and assign tasks to service providers. Schedule service appointments, track their status, and receive real-time alerts for any changes or updates.

Route Optimization: Optimize service provider routes based on factors such as location, availability, and priority. Reduce travel time and costs, improving overall operational efficiency.

24x7 Customer Support Center: Access customer support at any time to address issues or concerns. Ensure prompt resolution of queries and problems for smooth operation of the platform.

Vendor Credentialing and Compliance: Verify and track vendor credentials, certifications, and compliance documentation. Engage only qualified and compliant vendors for service delivery.

Reporting & Analysis Panel: Generate customized reports, analyze key metrics, and track trends over time. Make data-driven decisions and identify areas for improvement.

Customer Relationship Management: Manage and track interactions with customers and tenants. Store and access customer information, track communication history, and manage service requests.

Nationwide Service Partners: Leverage an extensive network of nationwide service partners to meet maintenance, repair, and operational requirements. Ensure consistent and reliable service across multiple locations.

Customer/Tenant Portal: Allow customers and tenants to access relevant information and submit service requests. Enhance communication and transparency between users and their customers or tenants.

Maintenance, Repair, & Supply Procurement: Streamline the procurement process, track inventory, and manage vendor relationships. Optimize supply chain management and ensure timely availability of necessary resources.