ConsumerLink

ConsumerLink is a full-service revenue cycle management company that offers solutions to healthcare providers and hospitals. According to the vendor, their aim is to increase revenue and expedite the payment process by providing patients with a variety of payment options. This solution is suitable for healthcare providers and facilities of all sizes, including medical practices, hospitals, physician groups, and healthcare facilities.

Key Features

Medical Billing & Coding: According to the vendor, ConsumerLink's experienced medical billing specialists ensure the accurate submission of claims to insurance companies. They work with payors to resolve issues and facilitate timely payment of claims. Additionally, they follow up on unpaid claims and research and appeal denied and rejected claims to optimize payment.

Early Out/Pre-Collections: ConsumerLink offers an independent program aimed at collecting more money earlier in the process. According to the vendor, they provide a high level of customer service to support patients throughout the entire financial life cycle of their account. Patients are kept informed about their account, understand their statements, and are made aware of the available payment options.

Call Center: ConsumerLink operates an in-house call center staffed by highly trained professionals. According to the vendor, their HIPAA certified representatives are dedicated to delivering exceptional customer service. Utilizing a multi-source, multichannel telecommunications system, they handle incoming and outgoing calls and maintain detailed records on every patient's account for future reference.

Patient Portal: ConsumerLink offers a patient portal that allows patients to conveniently manage their account 24/7. According to the vendor, patients can view bills online, access PDF versions of statements, update insurance information, and submit claims. They can also set up payment arrangements or pay balances in full.