ContactSuite

ContactSuite by ContactMakers is a comprehensive communication platform designed to enhance customer interactions and improve overall communication efficiency. It offers a range of tools and features suitable for call centers, customer service teams, and businesses of all sizes. ContactSuite caters to various professions and industries, including call centers, customer service teams, healthcare providers, e-commerce businesses, and financial institutions.

Key Features

VoIP Telephony: According to the vendor, ContactSuite provides flexible and scalable VoIP telephony solutions for businesses, allowing users to make and receive calls with superior call quality. It supports both on-premises and remote work environments and includes a mobile app for communication on the go.

Service Numbers: The vendor claims that ContactSuite offers a wide range of service numbers, including 0800, 0900, and 085 numbers. It is said to provide a reliable voice platform in the Netherlands, along with smart features and online management capabilities. Competitive pricing for service number activation is also available.

Call Center Software: ContactSuite provides the necessary tools for customer experiences, supporting both on-premises and remote call center operations. It includes a browser-based calling feature for easy communication. The vendor claims that a pay-as-you-go pricing model ensures cost-effectiveness.

VoIP Telephony Integration: According to the vendor, ContactSuite seamlessly integrates with Medicom, a popular healthcare information system, providing healthcare professionals with a communication center for optimal connectivity. It is said to ensure secure and scalable communication solutions and offers tools for coaching, management, and comprehensive reporting.

Voice Logging and Evaluation: ContactSuite enables voice logging and evaluation for quality assurance purposes, helping in monitoring and improving customer service interactions. It is claimed to provide valuable insights for training and performance evaluation and ensures compliance with industry regulations.

EHS Support: ContactSuite offers EHS (Electronic Hook Switch) support, allowing users to answer and end calls remotely using compatible wireless headsets. According to the vendor, this feature enhances convenience and productivity, especially for call center agents and customer service representatives.

Built-in Bluetooth: ContactSuite has built-in Bluetooth functionality, enabling users to connect their mobile devices or Bluetooth headsets directly to the system. According to the vendor, this feature allows for seamless integration of mobile devices, making it easy to handle calls and access contact information while on the go.

Peakstop: ContactSuite is equipped with Peakstop technology, automatically detecting and eliminating sudden loud noises or sound spikes during calls. According to the vendor, this feature protects users' hearing by preventing harmful sound levels, ensuring clear and comfortable communication, even in noisy environments.

Air shock microphone: The Air shock microphone feature in ContactSuite reduces unwanted background noise by using a specialized microphone design. According to the vendor, this technology filters out air shocks caused by breathing or speaking into the microphone, resulting in clearer and more focused audio transmission.

Dect expandable: ContactSuite supports Dect (Digitally Enhanced Cordless Telecommunications) technology, allowing users to expand their wireless coverage range by adding Dect repeaters or base stations. According to the vendor, this feature provides flexibility and scalability for businesses with large office spaces or multiple floors.