Corizon

Corizon is a mashup platform offered by IgniteTech that aims to simplify the assembly of composite applications for end users. According to the vendor, this software provides a user-interface mashup technology that integrates data from various sources, including cloud services, thick clients, and web services. The platform offers a real-time holistic view for contact center agents, which the vendor claims can enhance their ability to provide customer service.

Key Features

According to the vendor, Corizon offers the following features:

Mashup Technology: Corizon simplifies the assembly of composite applications by providing a user-interface mashup technology that integrates data from cloud services, thick clients, and web services. According to the vendor, this can enhance the real-time view for contact center agents, potentially improving customer service.

UI Innovation: Corizon is purpose-built to address UI challenges. The vendor claims that business users can define, implement, and manage optimized processes through visual composition. Users can create and customize user interfaces based on their specific requirements, providing an easy and intuitive interaction with the system.

CCT Integration: According to the vendor, Corizon is designed with Contact Center Technology (CCT) in mind. It integrates seamlessly with unified communication services, such as Avaya Telephony, enabling contact center agents to access and utilize CCT features directly from the Corizon interface. The vendor suggests that this integration can enhance overall efficiency and effectiveness of contact center operations.

Support Services: Corizon offers a comprehensive IgniteTech Customer Support Program that includes three service tiers: Platinum, Gold, and Standard. The vendor claims that Platinum Support is the preferred option for active and demanding customers, providing a wide array of services and high prioritization for critical issue resolution. The support services aim to ensure customer success and maximize the value derived from using Corizon.

Consulting Services: Corizon provides exclusive consulting services for IgniteTech Platinum customers. These services cover various aspects, including advisory and process consulting, implementation, and support. According to the vendor, a team of industry experts assists customers in maximizing their return on investment in Corizon. The consulting services aim to provide superior value and help customers achieve their business goals.