CRMPlus

CRMPlus, developed by Dailymails, is a sales CRM solution designed to enhance productivity and process visibility for sales teams. According to the vendor, this software caters to organizations of all sizes, including sales teams, help desk teams, project management teams, and IT service management (ITSM) teams.

Key Features

Sales CRM: According to the vendor, CRMPlus provides a comprehensive sales CRM solution that enhances productivity and visibility for sales teams. It enables efficient management of sales processes and customer interactions, offering features such as lead management, opportunity tracking, and pipeline management.

Help Desk Management: CRMPlus includes help desk management functionality to streamline customer support processes. The vendor claims it allows for efficient ticket management and tracking of customer inquiries, providing a centralized platform for managing customer issues and resolving them in a timely manner. Collaboration among team members is enabled to ensure prompt and effective customer support.

Project Management: CRMPlus offers project management capabilities to facilitate efficient planning, execution, and monitoring of projects. According to the vendor, it allows for task assignment, progress tracking, and resource management. Tools for creating project timelines, setting milestones, and managing project budgets are provided. Team collaboration and communication are enabled to ensure project success.

IT Service Management (ITSM): According to the vendor, CRMPlus includes IT service management functionality to streamline IT processes and improve service delivery. It offers features such as incident management, problem management, and change management. A centralized platform is provided for managing IT assets, tracking service requests, and resolving technical issues. It aims to help IT teams enhance their efficiency and effectiveness in delivering IT services.

Customizable Interface: CRMPlus provides a clean and simple interface that is easy to navigate, according to the vendor. Users can customize the interface according to their preferences and needs, personalize their dashboards, and create reports for quick access to relevant information. The vendor claims it offers a user-friendly experience that enhances productivity and user adoption.

Reporting and Analytics: According to the vendor, CRMPlus offers robust reporting and analytics capabilities to gain insights into sales, help desk, project, and ITSM performance. It provides a wide range of pre-built reports and dashboards for data visualization. Users can create custom reports and analyze data based on specific criteria, helping organizations make data-driven decisions and identify areas for improvement.

Integration Capabilities: CRMPlus integrates with other business systems and applications to streamline workflows and data sharing, according to the vendor. It supports integration with popular tools such as email clients, CRM systems, and project management software. Seamless data synchronization is enabled, eliminating the need for manual data entry. The vendor claims it helps organizations leverage their existing technology investments and optimize their processes.

Mobile Accessibility: According to the vendor, CRMPlus offers mobile accessibility, allowing users to access the software on-the-go. It provides a mobile app that is compatible with iOS and Android devices. Users can view and update customer information, manage tasks, and access reports from their mobile devices. The vendor states it facilitates remote work and enhances productivity for sales and support teams.

Collaboration Tools: CRMPlus provides collaboration tools such as shared calendars, document sharing, and team messaging, according to the vendor. It enables team members to collaborate on projects, share information, and communicate in real-time. The vendor claims it facilitates effective teamwork and improves overall productivity, helping teams stay organized and aligned on their goals.