Crowd Comfort

CrowdComfort is a mobile-first solution designed to enhance the occupant and facilities experience in the workplace. According to the vendor, this product targets large employers, including those in the Fortune 500, and caters to various professions and industries such as Facilities Management, Corporate Campus, REITs & Landlords, Cleaning & Janitorial, and Pharma & Biotechnology.

Key Features

Mobile Employee Workplace Request App: According to the vendor, this easy-to-use mobile app allows employees to report workplace requests, which are then automatically routed to the correct team and system based on the request type. It is said to reduce duplicate requests through confirmation features based on location and request type.

Cleaning Maps & Analytics: The vendor claims that this fully digital, auditable, and reportable cleaning solution provides real-time visualizations of cleaned and not cleaned areas based on your standards. It offers historical reporting and dashboards to track and optimize cleaning compliance and vendor performance.

Reporting & Analytics: According to the vendor, this feature provides real-time data and visualizations for cost savings and team efficiency. It includes geo-located, real-time tracking of every service request and cleaning on floor plans, as well as heat maps to drive building performance and identify potential issues.

Scheduled Maintenance & Inspections: The vendor states that this feature digitizes the tracking of routine or scheduled tasks, inspections, and activities. It offers a complete audit trail and reporting of every scheduled maintenance activity and inspection, with dedicated QR codes for each area to be maintained or inspected.

Integrations: According to the vendor, this product offers real-time, bi-directional integrations with CMMS, IWMS, and other legacy systems. It enables workflow-based automation and provides reporting flexibility to support enhanced visualizations within dashboards.

Mobile First: The vendor emphasizes that this solution is designed to prioritize working quickly and intelligently in physical environments. It offers smartphone and web apps for both team members and employees, highlighting the importance of mobile in enhancing workplace experiences.

Employee Experience Focused: According to the vendor, this feature is designed to improve the workplace experience for employees. It includes collaboration tools for better communication and engagement between employees and facilities teams, as well as effortless submission of workplace requests for employees.

Personalized Geo-located Data: The vendor claims that this feature ensures that every service request includes exact location information on floor plans. It provides detailed information on the type of request and its location within the facilities, utilizing geolocation technology to provide accurate and actionable data.

Enterprise Grade: According to the vendor, this product is built to serve enterprise organizations out of the box. It offers features such as single sign-on (SSO), security, and integrations, and is capable of handling large footprints and campuses effectively.

Real-time Actionable Analytics: The vendor states that this feature provides access to real-time data with configurable dashboards and analytics. It allows for customization based on each organization's floor plans, enabling quick identification of issues and tracking of progress.