CSAT.AI

CSAT.AI is a customer service quality assurance and customer experience platform designed for Zendesk. According to the vendor, it utilizes automation, AI-powered CSAT surveys, generative AI, and sentiment analysis to enhance customer service. CSAT.AI caters to companies of all sizes, including small businesses and large enterprises. It is widely used by customer service professionals, contact center managers, support team leaders, help desk managers, and e-commerce companies.

Key Features

Remote Agent: CSAT.AI enables remote management of customer service quality assurance from anywhere in the world. Agents can receive real-time feedback and guidance, while supervisors can monitor and intervene as needed.

Pricing: CSAT.AI offers pricing plans suitable for companies of all sizes. For detailed pricing information, users can contact CSAT.AI directly.

Blog: CSAT.AI provides a blog that offers insights, tips, and best practices related to customer service quality assurance and customer experience.

Resources: CSAT.AI offers various resources, such as guides, whitepapers, and case studies, to help users maximize the platform's potential.

Contact: Users can directly contact CSAT.AI for support or inquiries through the provided contact information.

Customer Service QA and CX Platform Built for Zendesk!: CSAT.AI is specifically built for Zendesk, a popular customer support CRM platform. It seamlessly integrates with Zendesk to provide a comprehensive customer service quality assurance and customer experience platform. Through automation, AI-powered CSAT surveys, generative AI, and sentiment analysis, CSAT.AI aims to improve customer service.

QA Automation, AI-Powered CSAT Surveys, Generative AI and Sentiment Analysis Integrated with Live Agent Coaching to Proactively Improve Customer Service: CSAT.AI automates quality assurance processes using AI-powered technologies. It offers AI-powered CSAT surveys, generative AI, and sentiment analysis to gain insights into customer sentiment and enhance customer service. The platform also integrates with live agent coaching, providing real-time feedback and guidance to agents.

One Click Installation – Support, Social Media & Chat: CSAT.AI offers easy one-click installation and supports multiple channels, including support, social media, and chat. This allows users to monitor and evaluate customer interactions across various platforms.

First Contact Resolution Rate: 85% or higher: CSAT.AI aims to improve the first contact resolution rate to 85% or higher. This feature helps efficiently resolve customer issues, leading to higher customer satisfaction.

Increase CSAT Score by: up to 21%: CSAT.AI aims to increase the CSAT score by up to 21%. By leveraging AI-powered technologies and automation, the platform helps deliver better customer experiences and improve CSAT scores.