CT-Assist

CT-Assist is an online remote support tool developed by Cameron Technologies LLC. According to the vendor, it is designed to provide users with the ability to remotely support and access computers anywhere in the world. This versatile tool is targeted towards a wide range of businesses, including small enterprises to large corporations. IT professionals, service providers, helpdesks, as well as businesses in the point of sale and bar/restaurant industries, are among the intended users who can benefit from the convenience and efficiency that CT-Assist offers.

Key Features

Remote Control: According to the vendor, CT-Assist provides remote access to computers for support and administration purposes, allowing users to control and operate remote computers as if they were physically present.

Two-factor Authentication: The vendor claims that CT-Assist supports multiple methods of two-factor authentication, including SMS, email, and Google Authenticator, providing an extra layer of security for users and clients.

Computer Groups: CT-Assist allows users to organize remote computers into custom groups, according to the vendor. This feature provides flexibility in managing and categorizing remote computers based on specific criteria, simplifying the support process for different groups of computers.

24/7 Access: The vendor states that CT-Assist enables users to connect to remote computers at any time, ensuring uninterrupted support and administration. It is said to automatically reconnect after a remote reboot, providing convenience and flexibility for IT professionals and support staff regardless of time and location.

Multi-Monitor Support: According to the vendor, CT-Assist supports viewing the entire desktop of a remote computer, even if it spans multiple monitors. It is claimed to support up to 5 monitors, enabling efficient multitasking and collaboration on remote computers for a seamless and immersive remote desktop experience.

End-to-End Encryption: The vendor claims that CT-Assist ensures the security and privacy of data transmitted between local and remote computers. It is said to utilize AES-256 encryption algorithm for secure data transfer, protecting sensitive information from unauthorized access or interception.

Transfer Files: According to the vendor, CT-Assist enables direct file transfer between local and remote computers during support sessions. This feature eliminates the need for email or cloud-based file sharing services, facilitating quick and secure file exchange for efficient collaboration between users and clients.

Multiple Sessions: CT-Assist allows users to connect to and control several remote computers simultaneously, as per the vendor. This feature is claimed to facilitate efficient multitasking and support for multiple clients, enhancing productivity by reducing the need to switch between different remote sessions.