TrustRadius Insights
Users have found that Cugic offers an optimal live chat experience, allowing them to connect with customers whenever and wherever needed. …
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Product Details
- About
- Tech Details
What is Cugic?
Cugic Features
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: Geotargeting
- Supported: Offline Form
- Supported: Proactive Chat
- Supported: Screen Sharing
- Supported: Third Party Integrations
- Supported: Transfers/Routing
- Supported: Website Visitor Tracking
Cugic Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found that Cugic offers an optimal live chat experience, allowing them to connect with customers whenever and wherever needed. The user-friendly interface of Cugic has been praised for its design and ease of use, eliminating the need for additional training. Customers have reported a significant improvement in their business after implementing Cugic, as it enables them to develop healthy relationships with clients and communicate without constraints.
Cugic stands out in the market by providing unique features that cater to various needs. Users appreciate the ability to generate reports, which helps them identify threats and opportunities in their business models. Additionally, Cugic allows users to effectively handle multiple clients simultaneously and even engage in video calling with customers. The inclusion of social media integration is seen as valuable, as it allows users to track their brand's online presence without having to switch between multiple platforms. Overall, Cugic offers a comprehensive solution for web chat needs, enabling businesses to enhance customer communication and streamline their operations.
Visually Appealing Website: Users have found the Cugic website to be visually appealing, capturing their attention and leaving a positive first impression.
Helpful Support: Several reviewers appreciated the assistance provided by the Cugic team in understanding how the software works. This demonstrates that customers value the company's support and find it helpful in navigating the platform.
Efficient Chat Management: Users have expressed satisfaction with Cugic's chat feature, highlighting its ability to handle excessive traffic during peak sales seasons. This suggests that the chat software effectively manages high volumes of website visitors, ensuring smooth customer interactions.
Design improvement needed: Some users have expressed that while the design of the software is decent, it could benefit from further improvements to enhance user experience.
Insufficient online community management team: Several users have suggested that the company should consider expanding their online community management team, indicating that the current team may not be sufficient to effectively support and engage with users.
Time-consuming integration process: Users have mentioned that setting up and implementing the software can be time-consuming, implying that it requires a significant amount of time and effort during the integration process.