CURSOR-CRM

CURSOR-CRM is a CRM system designed to optimize customer management and business processes. It is targeted at small, medium, and large companies across various industries, including sales and marketing teams, customer service teams, energy sector companies, grid operators in the electricity, gas, and water industries, as well as companies in need of complaint management software.

Key Features

CRM System: According to the vendor, CURSOR-CRM is a comprehensive CRM system that helps companies manage customer relationships, sales, and customer service effectively. It provides a centralized platform for storing and accessing customer information, tracking leads and opportunities, and managing sales activities.

Customizable: The vendor claims that CURSOR-CRM is highly customizable to match the individual needs and changing requirements of companies. Users can easily customize the system by adding or modifying fields, creating custom workflows, and defining user roles and permissions. It also supports the creation of custom reports and dashboards to monitor key performance indicators.

Mobile Access: According to the vendor, CURSOR-CRM can be accessed on mobile devices, allowing users to stay connected and productive while on the go. The mobile app provides access to customer information, sales opportunities, and tasks, enabling users to manage their work efficiently and update data in real-time.

Complaint Management: CURSOR-CRM includes complaint management functionality through its b.better module. The vendor states that it allows users to log and track customer complaints, assign them to the appropriate team members, and monitor the resolution process. The module also provides features for analyzing complaint data and implementing improvements to prevent future complaints.

Integration and IT Landscape Optimization: According to the vendor, CURSOR-CRM can be seamlessly integrated into the existing IT landscape of companies. It supports integration with third-party software, such as ERP systems, email clients, and document management systems. Integration enables companies to have a central collaboration and communication platform, streamlining processes and improving efficiency.

Sales Pipeline Management: The vendor claims that CURSOR-CRM enables users to track leads, opportunities, and customer interactions, allowing for better sales pipeline management and forecasting. It provides features for creating and tracking sales orders, generating quotes, and managing contracts.

Marketing Automation: According to the vendor, CURSOR-CRM supports marketing automation, allowing users to create and execute targeted marketing campaigns. It enables tracking of campaign performance and analysis of campaign results, helping companies optimize their marketing efforts.

Real-time Data Access: The vendor states that CURSOR-CRM provides real-time access to customer information, enabling users to make informed decisions and respond quickly to customer needs. It allows for updating contact information, logging customer interactions, and accessing data from anywhere, improving productivity and responsiveness.

Third-party Integration: According to the vendor, CURSOR-CRM supports integration with third-party applications, extending its functionality and enabling seamless data exchange between systems. This integration capability enhances the overall efficiency and effectiveness of the CRM system.

User Role and Permission Management: The vendor claims that CURSOR-CRM offers user role and permission management, allowing companies to define access levels and restrict data visibility based on user roles. This ensures data security and privacy while providing appropriate access to different teams and individuals.