Customer Empowerment Exchange

The Customer Empowerment Exchange, developed by Kinger Analytics, is a software solution aimed at empowering customers to make informed buying decisions. According to the vendor, this platform provides access to trustworthy information from various sources, with the goal of helping customers gain trust and achieve higher conversion rates. The Customer Empowerment Exchange is designed for businesses of all sizes and is commonly used in industries such as retail, e-commerce, consumer goods, marketing, and customer service.

Key Features

Social Engagement: According to the vendor, the Customer Empowerment Exchange allows aspiring customers and existing customers to exchange product-related information on their preferred mode of communication.

Expert Opinions: The vendor claims that customers can tap into a network of influencers to get expert opinions on products or services, aiding them in making well-informed decisions.

Brand Representatives: According to the vendor, customers can obtain detailed product information or specifications directly from brand ambassadors, ensuring they have accurate and reliable information.

Customer Service Executives: The vendor states that the Customer Empowerment Exchange provides a seamless customer service experience by allowing customers to connect with representatives with just a click, eliminating the need for human interaction.

Loyalty Program: The vendor claims that businesses can build a community of certified customers and incentivize their continuous participation in the loyalty program, fostering customer loyalty and increased engagement.

Targeted Marketing Campaigns: According to the vendor, the Customer Empowerment Exchange enables businesses to launch targeted marketing campaigns to generate bottom-of-the-funnel leads and improve conversion rates.

CEX in Action: The vendor offers a quick infographic of how the Customer Empowerment Exchange looks in action on a client's website and provides the option to schedule a demo for a better understanding of the product's functionality.

CEX in a Nutshell: According to the vendor, the Customer Empowerment Exchange simplifies the purchasing process for customers by allowing them to access trustworthy information from various sources, helping them gain trust and achieve higher conversion rates.

Account Sign In: The vendor states that customers can sign in to their account, giving them access to their profile, purchase history, and any private pages they have been granted access to.

Reset Password: According to the vendor, the Customer Empowerment Exchange enables customers to easily reset their password if needed, ensuring a smooth user experience and minimizing potential login issues.