Overview
What is CX Engagement Hub?
The CX Engagement Hub by Zipari is a solution designed to personalize engagement at every touchpoint for health insurance consumers. This application caters to health plans and Third-Party Administrators (TPAs), providing them with tools to prioritize goals, deliver targeted recommendations, and create...
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Product Details
- About
- Tech Details
What is CX Engagement Hub?
The CX Engagement Hub by Zipari is a solution designed to personalize engagement at every touchpoint for health insurance consumers. This application caters to health plans and Third-Party Administrators (TPAs), providing them with tools to prioritize goals, deliver targeted recommendations, and create personalized experiences. Professionals in the health insurance industry, including health insurance providers, TPAs, healthcare technology companies, insurance brokers, and healthcare consultants, can benefit from the CX Engagement Hub.
Key Features
Serve all markets effectively: The CX Engagement Hub aims to serve diverse consumer segments, ensuring effective engagement across all markets.
Prioritize and automate goals: Health plans and TPAs can prioritize and automate goals by assigning a value to each goal. This allows for effective sequencing of communications and measurement of interaction effectiveness.
Give targeted next-best-actions & recommendations: Personalized next-best-actions and recommendations can be created and delivered to consumers based on factors such as health, benefits, and wellbeing.
Personalize omnichannel capabilities: The platform integrates various communication channels, allowing consumers to engage through their preferred channels for effective communication.
Rapid deployment and easy implementation: The CX Engagement Hub offers rapid deployment and easy implementation, minimizing disruption to existing operations.
Protect your tech investments: Seamlessly integrate with existing data sources and technology, maximizing the value of previous tech investments.
Platform Powered: The CX Engagement Hub is powered by Zipari's CX Platform, providing flexible scaling, easy configuration, and a consistent experience across all consumer touchpoints.
Zipari CX Engine: Leverage a normalized data exchange for all health insurance data feeds, capturing consumer behavior data for personalized engagement.
Zipari CX Capture: Use predictive analytics to leverage member value, member sentiment, and clinical personas, delivering tailored recommendations and actions to consumers.
Zipari CX Profile: Provide tailored next-best-actions based on real-time consumer engagement, ensuring personalized recommendations and actions based on specific needs and preferences.
CX Engagement Hub Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
