CXInfinity

CXInfinity is a Digital Omnichannel Customer Engagement Platform that aims to enhance customer interactions across various channels. According to the vendor, this versatile solution caters to contact centers, banking and finance institutions, credit unions, healthcare providers, and insurance companies. With its personalized engagement capabilities, CXInfinity aims to bridge the gap between systems, agents, and customers, creating customer journeys that can potentially drive business growth and improve customer satisfaction.

Key Features

Personalized engagement: According to the vendor, CXInfinity enables personalized engagement across multiple channels in real-time, allowing businesses to deliver tailored experiences to their customers.

Experiential customer journey: The vendor claims that CXInfinity allows businesses to create seamless and immersive customer journeys, aiming to provide a consistent and positive experience across all touchpoints.

Bridges gaps between system, agent, and customers: The vendor states that CXInfinity acts as a bridge, connecting systems, agents, and customers, aiming to facilitate smooth and efficient interactions.

Turn Visitors into Customers: According to the vendor, CXInfinity aims to help businesses increase sales and online conversion rates by proactively reaching out to visitors and offering them deals before they potentially abandon the website.

Cherry pick high-value prospects: The vendor claims that CXInfinity offers businesses the ability to identify and prioritize high-value prospects, potentially leading to smarter conversions and increased revenue.

Grow Leads from The Traffic: According to the vendor, CXInfinity's digital engagement software aims to capture and convert leads, empowering businesses to make the most of their website traffic. Visitors can potentially book demos in real-time and receive assistance through co-browsing to locate the information they need.

Make Customer Care a Delight: CXInfinity aims to enhance customer care by offering conversational support across various channels, according to the vendor. It includes a built-in Knowledge Base and Case Management system to potentially resolve customer queries faster and improve overall satisfaction.

Improve Customer Satisfaction (CSAT) by 34%: According to the vendor, CXInfinity has been proven to enhance customer satisfaction by 34%, aiming to ensure that businesses meet and exceed customer expectations.

Increase in cross-sell and up-sell revenue by 2.4X: By leveraging CXInfinity's capabilities, the vendor claims that businesses can potentially boost their cross-sell and up-sell revenue, driving growth and maximizing profitability.

Improve Customer Response Time by 51%: According to the vendor, CXInfinity aims to help businesses improve their customer response time by 51%, potentially ensuring prompt and efficient support that enhances the overall customer experience.