Overview
What is Cybells Dialer?
CYBELLS Dialer is an Auto Dialer Software designed to automate the process of dialing phone numbers. According to Cybells Inc., the vendor of CYBELLS Dialer, it is specifically developed for call and contact centers to enhance efficiency and maximize sales leads. The software is aimed at small to large-...
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Product Details
- About
- Tech Details
What is Cybells Dialer?
CYBELLS Dialer is an Auto Dialer Software designed to automate the process of dialing phone numbers. According to Cybells Inc., the vendor of CYBELLS Dialer, it is specifically developed for call and contact centers to enhance efficiency and maximize sales leads. The software is aimed at small to large-sized call and contact centers, and it caters to various professions and industries including call centers, contact centers, telemarketing companies, customer service centers, and fundraising organizations.
Key Features
Web Screen: According to the vendor, CYBELLS Dialer provides agents with a web-based screen to call business customers in sequence from a database.
Auto-dial campaign: The vendor states that CYBELLS Dialer allows agents to set up campaigns, automatically dialing the numbers on behalf of the agent and connecting only with live calls.
Multiple campaigns: According to the vendor, agents have the flexibility to manage multiple campaigns with a single dialer or manage one campaign with multiple dialers using CYBELLS Cloud Predictive Dialer software.
Easy to transfer calls: The vendor claims that CYBELLS Dialer enables agents to seamlessly transfer live calls to different agents or any internal department of the call center.
Custom Web Page: According to the vendor, CYBELLS Dialer offers agents the ability to open a custom web page of customer data from a live call, allowing them to easily access user, campaign, group, and list information.
Start Campaign with IVR: The vendor states that managers can initiate auto-dial campaigns using a simple interactive voice response (IVR) system, directly transferring live callers to agents.
Broadcast with Pre-Recorded Messages: According to the vendor, CYBELLS Dialer allows for the broadcast of pre-recorded messages to a large audience in a shorter duration of time.
Music on Hold: The vendor claims that agents can put calls on hold, providing customers with music during the waiting period.
Drop call to Voicemail: According to the vendor, if no agents are available, CYBELLS Dialer can send voicemails to callers, queues, and extensions per campaign.
Local caller ID: The vendor states that the predictive dialer displays a local caller ID to customers during both outbound and inbound calls.
Cybells Dialer Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
