Cyrane

Cyrane is an order management system designed to streamline and optimize the order processing workflow for multi-channel retailers. According to Cyrane Systems, this software solution caters to businesses ranging from £1/2 million to £100 million in size, and is commonly used by retailers, wholesalers, furniture sellers, consumer durables sellers, and toy sellers.

Key Features

Order Management: According to the vendor, Cyrane allows seamless management of orders from various sources such as websites, telesales, EPOS, trade counters, and ecommerce channels. It offers control over telesales orders, integration with multiple e-commerce channels, and instant stock allocation. Cyrane also supports mail orders with online payment options, pro forma and quotes, personalization, and prompted up/cross sells.

Warehouse Management: Cyrane's modular wireless systems aim to improve accuracy and increase efficiency in warehouse operations. The vendor claims that it supports single or multiple warehouses, offering custom put-away and pick solutions, full carrier integration, and returns management.

Omni Channel Retail: Cyrane's end-to-end solution provides order, stock, warehouse, and sales channel management. The vendor states that it is optimized for various retailers and wholesalers, including furniture, consumer durables, toys, and office equipment. Cyrane offers integration with multiple sales channels, efficient stock and product management, and a comprehensive warehouse management system.

EPOS / App / Retail / Trade: Cyrane's retail app, EPOS, and trade counter sales capabilities aim to enhance the in-store shopping experience. According to the vendor, users can operate from tablets, laptops, or tills running on Android or Windows. Cyrane's integration with its websites allows for media codes, vouchers, or offer codes to create customer offers, manage stock, generate employee reports, and assign transactions to customers.

Stock Control: Cyrane offers integrated stock management for purchase order to customer delivery. The vendor claims that it supports single or multiple warehouses, inter-warehouse transfer control, automated purchase order creation, and instant stock allocation. Cyrane also facilitates drop ship order creation, returns management, product import from suppliers, and provides tools for reorder data and unexpected goods management.

CRM: Cyrane's integrated CRM system aims to deliver exceptional customer service. According to the vendor, it includes full GDPR control, customer notes management, contact reminders, and pre-formatted customer emails/letters. Cyrane also provides insights into customer interests, re-order systems, and tools for creating mailing lists.

Content Management: Cyrane's content management feature allows control of product content across multiple channels. The vendor claims that it supports customization of channel-specific attributes, descriptions, technical specifications, images, instructions, and videos. Cyrane also offers import/export data capabilities, management of BOMs and kits, and control over channel price lists with margin controls.

Marketing: According to the vendor, Cyrane provides comprehensive marketing tools and reports. It offers fully integrated multi-channel marketing, a channel prices dashboard, ecommerce promotions with Cyrane websites, affiliates, media/offer codes, margin control, and a wide range of promotional options.

Ecommerce: Cyrane aims to seamlessly integrate with various ecommerce platforms. The vendor states that it offers flexible integration with platforms like Magento 2, WooCommerce, Visual Soft, and others. Cyrane provides full product content management, stock updates, automatic order downloads, live order status, and promotional integration.